CellOne has opened up their customer care to be available 24 hours a day, 7 days a week. Customers will now be able to inquire about billing, make rate plan changes, troubleshoot problems, or make bill payments whenever it suits them best.
“We understand that it’s hard for our customers to call in or get to our stores for help within normal business hours,” said Frank Amaral, CellOne’s Chief Operating Officer. “Now that we offer 24/7 customer care, our clients can be more flexible and talk to agents whenever their schedules permit.”
This move comes after many changes and launches in 2011 for CellOne, including a 4G network launch, merger with M3 Wireless, a new innovative flagship store opening, brand changes, and more.
CellOne Customer Care can now be reached at 700.7000 or 611 from any CellOne phone – any time of the day, any day of the week.
When asked where would the calls be answered, a spokesperson said, “With our ownership structure we are supported by resources as part of the Atlantic Tele-Network group. Customer Care reps located in Little Rock, Arkansas in the US will be supporting our Bermuda clients after hours. Bermuda customer care reps will still be active in full capacity during regular business hours.”