Samsung Recalls Note 7 Over Explosive Batteries

September 2, 2016

Samsung has recalled its popular Galaxy Note 7 smartphone following reports in the US and Korea of batteries causing phones to catch fire, with the company saying that customers who have purchased the device will be able to swap for a replacement.

A BBC story said, “Samsung Electronics is recalling its flagship Galaxy Note 7 smartphone and said that battery problems were behind phones catching fire.

“The decision follows reports in the US and South Korea of the phone “exploding” during or after charging. The South Korean company said customers who had already bought the phone would be able to swap it for a new one.

“Samsung said it had been difficult to work out which phones were affected among the 2.5 million Note 7s sold.

“The firm said it would take about two weeks to prepare replacement devices.”

Samsung Galaxy Note 7 official introduction:

“According to Samsung, the phone has been launched in 10 countries so far but with different companies supplying the batteries.

“The recall comes just one week ahead of an expected presentation of a new iPhone model from its main rival Apple.”

A release by Samsung said, “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

“To date [as of September 1] there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

“For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”

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  1. Broken Glass says:

    walking time bombs