BTC Launch ‘Money Back’ Internet Promise

November 7, 2016

BTC is offering a new “Always On” service promise for residential customers using its Complete Home Internet services, in which the company promises to reimburse a full month service fee if a customer loses internet service for a day due to a BTC issue.

BTC CEO Robin Seale says, “We have invested significantly in the BTC network over the last year and are pleased to see this resulting in a better service for our customers.

“We think we have the most robust network in Bermuda and are now ‘putting our money where our mouth is’ with a clear, upfront promise for the rare occasions we might let a customer down.”

“Complete Home Internet from BTC includes their bundle Access and Internet plans with speeds of up to 4Mbps to 25Mbps. All these bundle plans include a discount compared to taking one service standalone with savings of $108 to $468 per year quoted on the BTC website, www.btc.bm,” the company said.

“To complement dependable Complete Home Internet services, the BTC store offers a range of high grade routers, Wi-Fi extenders and plug extenders [devices that can turn the home electric circuit into a data network] – all at affordable prices.”

BTC Money Back Bermuda Nov 3 2016

“We can make this Always On offer for our bundled service because we control the entire service.” added Julian Burton, BTC Commercial Director.

“This provides another layer of peace of mind to our customers, along with the monthly savings of Complete Home Internet and the convenience of a single place to call if there is any query.”

“Many people struggle with signal through thick Bermuda stone walls and often think it is the internet service. These affordable products talk to each other throughout the home, making it possible to carry a strong signal in every room,” explained BTC Retail Supervisor, Bernell Gibson.

The BTC store, on the corner of Cedar Avenue and Victoria Street, is open 8:30am to 4:45pm Monday to Friday. The Bermuda-based BTC Customer Care hours are 8:00am to 8:00pm Monday to Friday and 8:00am to 5:00pm Saturday.

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Comments (11)

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  1. Good Stuff says:

    Shouldn’t this be standard?

    • rightwingpolitics says:

      Took a trip and in the US you can get 75Mbps Internet and 140 TV Channels for $89 a month.

      In Bermuda 25Mb Internet alone cost $240 a month at the lowest. Something is definitely wrong with Bermuda carriers and the way Internet and Cable TV is delivered.

  2. Serious Though says:

    Why not guarantee internet speed? that’s the issue across the island..

  3. Wayne Nicholas says:

    Does that include for POOR quality service?…..I am paying for 15mb and yet my internet service buffers like crazy!

    I will also add that I am approximately 300 meters from the main distribution box so the distance is out of the question

    • frank says:

      maybe the wires and jacks in your house need to be changed and have your grounding checked

  4. Pete says:

    If this offer would b at LOGIC, we’ll have free internet all year round! Still no service since huricane!!! LOGIC should close di shop!!!

  5. Eyes wide shut says:

    I don’t know what the rest of you peps getting,but when I do a speed test I’m getting 1 meg and sometimes less that with logic and BTC.
    I’m waiting to hear that screeching sound you know the dial up tune, I use my phone as a hot spot and works way better speed test gave me a whooping 9 1/2 meg I’m suppose to be getting 8megs with my internet provider thanks Digicell.

  6. Comfortably numb says:

    It would be interesting to know what constitutes a “BTC issue”: am sure they’ve left themselves plenty of wriggle room to avoid shelling out a month’s free service.

  7. Wobbles3 says:

    Have logic and BTC. Since Friday have had intermittent speed from 0 to 5 M but paying for 8 M. Of course can’t tell if it’s logic or btc and can’t call either except during a work day. But don’t have time to be on hold for half an hour being told how important my call is to them.
    Maybe this is a plan to get everyone to switch to a bundled provider. Just wish the regulator would actually make a difference and force them to give me what I pay for.

  8. MoneyBack says:

    I wish BTC would install internet quickly not wait 3 weeks and no show… So frustrating. OneComm install was within 4 business days :)

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