One Communications Installing New ‘Fibre Wire’

December 13, 2016

A new state-of-the-art network is being installed in the first neighbourhoods in Bermuda as part of a multi-million dollar roll out of super-fast internet by One Communications, the company said today.

The newly branded company announced last month that it was going to invest more than $20m in a series of new initiatives, including a significant improvement to residential internet and TV services.

One Communications CEO Frank Amaral said: “We made a public commitment to making this investment and we are following through on that promise.

Left to right: Kevin DeCouto of Bermuda Blue Printing, Azeem Khan One Communications VP Network Planning, Brian Lonergan One Communications Marketing Director, and Andre Dill One Communications Construction Linesman

One Communications Bermuda Dec 13 2016

“Our newly laid fibre network, branded Fibre Wire, is the first of its kind in Bermuda. The infrastructure will vastly improve internet service, providing more bandwidth as well as a significant increase in speeds,” he added.

One is also continuing with the roll-out of its 4G LTE mobile coverage to the rest of the Island, giving customers much faster data speeds.

Mr. Amaral added: “This is a very exciting time for One Communications and for our customers as we usher in a new era of superfast home internet and smartphone speeds.

“We know our customers want improved network service. The work we are doing aims to address this. We have listened to what our customers have been saying and are working hard to make improvements.”

“Recently, One Communications added 24/7 Customer Care service along with the addition of auto debit as a payment option, to support cable customers,” the company added. “Work on the fibre optic network is taking place across the Island, starting in Hamilton.”

The company said they aims to ensure people are informed where work is going to happen through a series of posts in the newspaper, emails, and social media.

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Comments (27)

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  1. enough says:

    well about time, if it works, been paying for something I haven’t been getting for ages so lets see if this works and I hope their prices will not go through he roof because they already are.

    • leftwingpolitics says:

      Hopefully this means we can get 50Mb and 100Mb like the rest of the modern world.

      Soon a lot of will want to stream in 4K when it becomes the norm.

      • Righok says:

        I still rate Cablevision. They always had good customer service which was much better than the competition. Cablevision also scheduled their installs unlike the competition.

        10 thumbs up to the Cablevision team for helping to pave the way for Bermuda. Now it’s time to push that DOCSIS standard to 50Mb and beyond for early 2017.

  2. George says:

    At what cost to the consumer Frank? Continuing to improve bandwidth (technology) is good but not at any cost to the consumer!


      Good news. However, what I as a consumer would like to see someone protect the consumer.

      The mere fact that we pay far more that any other region for far less is disgusting enough. However, in addition we are asked to pay top dollar for 10 megs and told we should accept 4 or 5 during peak hours. What consumers need is the telecommunication board or consumer affairs or some government department to make these service providers deliver what the sell! If you are selling 10 megs than 10 megs should be the worst speed I as a consumer should get…not the f’n best I should hope for except at 4am when nobody in my neighborhood is using it!

      Can you imagine if BELCO said we can deliver 120V to you home except between peak hours. However, you will have to pay for the same. Imaging if Cablevision charged us for 100 channels and said during peak hours you should be happy with the 50 or so you get during peak hours. Okay, I guess that was a bad example cause it happens…but you get the picture.

      There is a gentleman by the name of Mr. R. Seymour (not sure of his first name) and he recently did a report of ISP speeds versus cost amongst many of islands in 2014 and again 2016. Some of these islands had smaller populations than Bermuda. Every single country except Bermuda saw a massive increase in speeds offered (up to 1000 megs) or aa decrease in charges OR BOTH.

      Its crazy what we are asked to pay for what the deliver and even crazier that as little as they offer, they don’t even deliver.

      • George says:

        “What consumers need is the telecommunication board or consumer affairs or some government department to make these service providers deliver what the sell! ”

        An authority to regulate this industry already exists, its the Regularity Authority believe it or not. Between themselves and the Department of Consumer Affairs its time to start bombarding them with complaints!

        Cablevision (now One Communications) is just as bad, blacked out channels, dropped channels, programming guide doesn’t match what is being broadcast etc. etc.

        Poor quality of service stems from complacency (both from the consumer and supplier)…………which appears to be a contagion in Bermuda!

  3. Reality says:

    It’s about time. Hopefully it won’t take 5 years to complete

  4. Jus' Wonderin' says:

    “Recently, One Communications added 24/7 Customer Care service”

    Annnnnnnnnnnnnnd it’s still crap!

    • somuchless says:

      To one of those Indian call centers?

    • Paradise Reclaimed says:

      Negative One is their score on providing 4G data! Promised coming in February, PAST! Wake up and provide decent cell data, cell is where the revenue is coming from, back up your promises with supply, puh leeeze!


      Yes but during peak season you should only expect to receive 8/5 customer care. Kinda like the internet speeds they sell. They can sell one thing, and deliver something slightly less.

  5. wassup says:

    give them a break! they are investing $20m, when was the last time a local company did that? That would be like AT&T investing $200m and everyone would say ‘well done’!

    • Even Hand says:

      No… no one will say well done when they’ve been soaking customers for years and providing sub-par service. When compared with services in other jurisdictions One (and all three of the previous entities) were at least a decade behind in tech while still charging prices almost 4x what one would expect to be charged elsewhere. However, because of limited competition (also charging ridiculous rates) consumers had very little ability to affect market change. So no… no one will say well done for an investment that should have been made a very long time ago. Let’s not forget they’ve yet to disclose their new pricing structure which will almost guarantee that the costs are passed on to the consumer.


      In the US a company that didn’t deliver what the advertised would be fined, sued or worse. Here we put up with it.

  6. swing voter says:


  7. TJ says:

    Bermuda connects partially everywhere and we can’t get one good provider. Installing fibre will make a slight difference. I like to say to people you can play a 4k video on a tube TV and expect it to be HD same thing applies here if you install great fibre with no hiccups you still have to send great speeds the it

  8. astheworldturns says:

    It’s about time. I have been waiting for this. Bermuda telecom companies always seem to be behind the eight (8) ball. I can now see the other players in the market now breaking their necks to play catch up. Wow. I can’t wait to have my dedication fibre service where I do not have to be sharing bandwidth with anyone else, so I will be actually getting what I am paying for. Ready to switch once it becomes available….. roll ob baby.

  9. JUNK YARD DOG says:

    You know Hurricanes and winter Gales just love to play games with stuff hanging from poles.

  10. Truth teller says:

    Maybe they can fix the channels that are off the air tonight. Tuesday Dec 13. And the suns not out so don’t blame the sun

    • mdb says:

      They blame the rain first off not the sun don’t be dopey.

      • Tj says:

        Actually it’s the satellites that aren’t picking the signals up. This ain’t wall so don’t be dumb.

        • bdaboy says:

          Satellites re-transmit the signals sent to them.
          Satellite dishes collect signals and feed them to receivers. If there is heave rainfall, the microwave signals transmitted by the satellites are absorbed, resulting in a loss of signal at the receiving end.
          Understand? ‘don’t be so dumb’

  11. Y-Gurl says:

    Cell one, cablevision, Keytech, Logic, “one” whatever name they are going by this month sucks beyond belief, possibly the worst bar none carrier / group I have ever had the misfortune to deal with, im pinning my hopes on the completion to provide honest clean and reliable services

  12. Bermudians Matter says:

    All bermudians do is complain…and take no action…its like praying and then not going after what you prayed for! #Makes No Sense!!

  13. Tj says:

    All the same crappy services under the same roof