’95% Of Clients With Active Domain Back Online’
The Registrar General’s office has been responding to clients whose domain services were interrupted, have 95% of clients with an active domain name back online and “once all domains are properly registered, it is expected that the automatic email notifications will provide all domain registrants with adequate notice to submit their payments when required,” the Government said today.
This follows after a number of local websites — which were hosted on .bm domains — were made inaccessible last weekend, and multiple email addresses using the .bm were also rendered inactive.
“Staff at the Registrar General’s office has this week been contacting registrants of expired .bm domain names and responding to clients whose services were interrupted on 7 January 2017,” the Government said.
Registrar General Mr. Aubrey Pennyman said, “It should be noted that when the .bm service first started it was a free programme and many people registered domain names but have not kept them active or updated their contact details.
“Our staff has been working around-the-clock this week contacting those clients with dormant or inactive domains to update their contact information and arrange payment.
“In addition, we have been in contact with all clients that were affected by the expiration last weekend. I am pleased to report that we have been able to get 95% of the clients with an active domain name back online.”
Mr. Pennyman added, “Once our office was notified of the expired account, we have been working with both the system vendor and the Government Information Technology Office to resolve this matter.
“Any active domain names that had expired have now been renewed. However, going forward, the Department has arranged to receive reports of domain registrants that have not submitted their payment to ensure that they have created an account and updated their contact details.
“Once all domains are properly registered, it is expected that the automatic email notifications will provide all domain registrants with adequate notice to submit their payments when required.
“We encourage clients to renew their domain and make payment of $65. If any domain registrant is still experiencing problems they can contact the Registrar General at 295-5151 ext: 1662 or send an email to apennyman@gov.bm. ”
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A reasonable person would think that if one system is being upgraded to another that there would have been a manual check to ascertain that all entities had been successfully migrated. Generally it is to be expected that not all entities would have made the switch and that a list would have been created to hilight the differences.
I guess that did not happen or that no one bothered to check.
I guess we the taxpayer should be happy that those entities that failed to comply were justly denied service.
Pity that those entities in question were generally providing services that were widely used by taxpayers and so they were in many cases very inconvenienced by the lazy or disinterested Registry boffins!.
And then Bermudians wonder why businesses outsource everything they can outside Bermuda… Obviously, you make a bit of an effort to contact clients if you know that a lot of your contact info is outdated. It’s not that hard to contact people in Bermuda.
A “.com” domain costs less than $10, why would anybody renew a “.bm” if they didn’t have to?
While the RA could have picked a better time to expire non-compliant domains (like Tuesday morning instead of Friday night), the majority of the fault here lies with the domain owners. People & companies there were proactive in checking their details ahead of time did not experience any interruption whatsoever. This meant creating an account on the BermudaNIC website and verifying all details. How do expect them to contact you if your only email address is an expired one from 1995?
That’s the famous Bermudian “the customer is always wrong” attitude!
It also may have had something to do with the fact that the contact email address for many registrants was set to dnsinfo@gov.bm. (A simple whois shows this). They may have sent renewal notifications but they sent them to themselves!