RA: Providers Met 4G Requirements For The AC

June 29, 2017 | 10 Comments

In November 2016, as part of the award of 4G spectrum to Telecommunications [BWI] Ltd [Digicel] and Bermuda Digital Communications Limited [One Communications], the Regulatory Authority [the ‘Authority’] mandated specific coverage and Quality of Service [QoS] obligations.

A spokesperson said, “The obligations are in the following phases:

  • 1. America’s Cup Coverage and QoS obligation [which includes the Western end of the Island]
  • 2. 50% Island coverage and QoS obligation
  • 3. 99.9% Island coverage and QoS obligation

“A failure by Digicel or One Communications to meet these regulatory obligations would result in financial penalties.

“Both Digicel and One Communications met the 4G performance and coverage requirements stipulated by the Authority for the America’s Cup, phase 1. The Authority will make further assessments of their networks, against the next phase of regulatory requirements.

“The Authority is pleased to release a consumer-focused report on 4G network coverage and performance for phase 1 – the America’s Cup Coverage and QoS obligation [which includes the Western end of the island]. The Authority intends to issue further similar reports to include phases 2 and 3 accordingly, and periodic reports thereafter.

“The Authority views this public report as a first step in providing consumers in Bermuda with independently verified information on the performance of mobile/4G networks.

“Consumers may locate this release on the Authority’s website under “News & Notices”.

The full report is below [PDF here]

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Comments (10)

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  1. red rose says:

    Great, now can the RA get them to get the connectivity to my house sorted!!!!

  2. Matt says:

    The RA is a complete waste of money, 3.5m of fees and what do we get?! Joke shop.

  3. James says:

    My phone never worked in dockyard at the village. Only on wifi.
    Anytime there is a crowd I just cannot dial.
    Cell one. How they call that a success I don’t know.

    • Sean says:

      The requirements were met for 4G LTE only, so if you don’t have a 4G capable phone with the LTE service, then you fall outside of this category. The big question now is, with the AC now over, will they maintain that level of service as a standard, or would it drop to the barely acceptable levels now that they don’t have to impress any international companies?

    • frank says:

      the RA need to make both providers use the LTE for voice calls
      they are only using LTE for data.
      both providers are not being honest with customers data plans
      if a customer has roll over data and does not use it all in the following month they loose it.
      roll over with my us provider allows me to use it until it is all
      gone and they send me a text reminder when I am getting to the end.
      the other thing is the 2 year contracts
      and why on earth is a cellphone in Bermuda cost over $1000
      with my us provider I get the same phone unlocked for under$800

  4. Navin Johnson says:

    Regulators are a hindrance to better service…foot dragging and overreaction to change and competition…

  5. Micro says:

    When digicel first switched on their LTE network, I had coverage inside all areas of my house. Now it’s even spottier than before

  6. Humm... says:

    I am struggling to justify in my mind how a regulatory authority paid for by consumers through levies should be imposing implementation requirements based on a one off commercial event such as the AC – how does that protect consumers? I am all for the upgrades, but surely the RA’s obligation should have been to prevent industry dedicating a dis-proportionate amount of resource towards the AC at the cost of everyday consumers – rather than requiring it…

  7. Yes sir says:

    Great work RA! You have brought 4G to the island

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