TBi Moves Customer Centre To Washington Mall

November 28, 2018 | 0 Comments

TeleBermuda International Limited [TBi] has moved its payment and customer care centre to the Washington Mall on Church Street, across from the bus terminal, and its sister company, Bluewave, will share the premises.

“The location provides Bermudians with a one-stop-shop for all their data, long distance and fiber and wireless internet needs,” the company said.

TBi and Bluewave CEO Nick Faries said, “This move to Washington Mall allowed us to customize a space that would suit both TBi and Bluewave.

“The goal is to ensure that TBi continues to provide the highest level of service to their clients, and Bluewave has an opportunity for face-to-face interaction with their valued customers. This new payment and customer care centre also provides the chance to include back offices for the TBi, Bluewave commercial sales team.

“This facility would not have been possible without the hard work of our contractor Jose Torres, our architect OBM International, AAC Saatchi and Saatchi, Bermuda BluePrinting, Decisions and many skilled tradesmen, too numerous to mention.”

“To ensure a seamless transition for TBi clients, a member of our team will be on site at the old office on November 29th and 30th, to redirect customers to the new location,” the company said.

“All customers received an email notification, and the December bills will contain a message about the new address of the payment and customer care centre. In additional TBi and Bluewave followers were given behindthe-scenes sneak peeks of the new facility during the last phases of the construction.”

Deputy Premier Walter Roban will cut the ribbon at the official opening on Monday, December 3rd at 11:15 a.m.

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