Six Local Businesses Newly Certified With NSSP

April 10, 2019 | 0 Comments

Twenty-two Bermuda businesses have now successfully completed Bermuda’s National Service Standards Programme [NSSP], a process created and managed by the Bermuda Tourism Authority [BTA].

Six businesses were newly certified in March 2019:

  • Barracuda Grill
  • Devil’s Isle
  • Dowling’s Marine and Auto Services LTD
  • Frog & Onion Pub
  • Pickled Onion
  • Royal Palms Hotel

Each of the newly certified businesses will be identified on the website with a star, making their certification clear to site visitors. Additionally, these businesses will be pinned to the top of the page in their respective sectors when a user launches a search on

NSSP Bermuda April 2019

“The BTA is proud to welcome these newly certified Bermuda businesses,” said Bermuda Tourism Authority COO Karla Lacey, who oversees the NSSP.

“Providing customers with a higher standard of service is one of the most effective ways for Bermuda to elevate and enhance its value proposition. We look forward to working with all businesses that wish to demonstrate their commitment to quality customer service delivery.”

These businesses join the 16 others that have earned their NSSP certification: For businesses that would like to start the process of NSSP certification, the next enrollment period will be this September. In the meantime, questions can be directed to or you can also visit

“We continue to be pleased with businesses who are actively engaged in raising the standards of service across the island,” Rasheeda Burgess, Bermuda Tourism Authority Tourism Standards and Training Manager said.

“Commitment to service excellence in Bermuda will positively impact visitor satisfaction which in turn will give them better value for the amount of money they’re spending while visiting with us.”

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