Mailboxes Launches New Upgraded Website
Mailboxes today announced more developments in its modernisation drive, launching a brand new website Mailboxes.bm.
President Kenny Thomson wants to push technology to help make the company more customer focussed, saying: “We are all living such hectic lives – we need to make our service as quick and easy a possible. My dad was innovative when he started this business 29 years ago. Now I have taken over I want to keep pushing the boundaries and innovating to provide the best for our loyal customers.”
“The new website is more user-friendly and the cost calculator is one way that we are using technology to increase transparency, by helping customers easily determine their total shipping costs. We’ve taken the guesswork out of shipping internationally.
“We have also dropped our prices and now all, but the largest packages, are totally free from any dimensional weight charges – you only pay for the exact weight of the shipment.’
“The firm has also developed a database which enables its staff to accurately track the location of packages and their associated items – leading to increased operational efficiencies. The firm explains that the impending release of this database will allow all users to view their own orders and track their progress from start to finish.
“This follows the news earlier this year that the firm bought a US freight-consolidating company in New Jersey. Again this was fueled by the desire to increase efficiencies and make the Mailboxes service faster and more cost effective for its Bermudian customers.
“‘Our goal is to rival our technology-driven overseas counterparts while retaining our local, family-run values,” he added.
“We are the largest express shipper on island and it is our amazing customers that makes us continue to strive to develop the company further.
“We want to ensure the most customer-centric service options that makes their lives easier. We offer the fastest shipping times, excellent pricing and we always think we have the friendliest staff on island.
“We also like to thank our customers by running seasonal promotions. We have slashed our annual membership sign-up fee to just $10 from now until Christmas, to encourage our customers to take advantage of the cost-saving benefits of membership.
“And we offer a weekly consolidation service, so if someone does their Christmas shopping in a range of stores in the US, we can ship them together which gives the consumer big savings. None of our competitors can offer this service which makes us unique.
“We have even more exciting changes planned for 2020 so just watch this space!’”
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