Hashtag: #BTC

Customer Service: Digicel, BTC Live Online Chat

Customer Service: Digicel, BTC Live Online Chat

Digicel & BTC this week, announced the launch of their second online Live Chat platform – allowing customers to chat with an agent and get all their questions answered in real time. “The BTC Live Chat is located at www.btc.bm and is much like its sister Live Chat on www.digicelgroup.com/bm, both of which give customers a quick, easy and... Read more of this article

Video: Ten BTC Apprentices Awarded Certificates

Video: Ten BTC Apprentices Awarded Certificates

Kumar Grant, Stuart Wilson II, Staphen Dill, Rahiem Steede​, Warren Bean, Akeem Ible, Giniko Butterfield, Teko Bean, Davon Gibbs and Jahkote Webb were all recognized last night as the Bermuda Telephone Company [BTC] awarded the apprentices with internationally accredited City & Guilds certificates.At an event attended by Premier Michael Dunkley... Read more of this article

Authority ‘Further Investigating’ BTC Billing

Authority ‘Further Investigating’ BTC Billing

The Regulatory Authority said they are “further investigating whether the billing errors by Bermuda Telephone Company [“BTC”] for its business customers [explained in the Authority press release of December 13th, 2016] may represent a wider issue with its billing practices, which may include residential customers.” “All BTC customers,... Read more of this article

RA Investigating: Complaints Of BTC Billing Error

RA Investigating: Complaints Of BTC Billing Error

The Regulatory Authority said they have been made aware “of a billing error made by BTC which resulted in thousands of business customers receiving overage charges” and are “currently investigating the matter,” while BTC confirmed “there was an issue with a third party system,” adding that they ”worked proactively... Read more of this article

BTC 5K Glow Run Promises A ‘Colourful Night’

BTC 5K Glow Run Promises A ‘Colourful Night’

Bermuda Telephone Company [BTC] is encouraging runners of all levels to take part in the inaugural BTC 5K Glow Run which takes place this Friday 9th December. “The run is in partnership with the BTC sponsored Beat the Couch which gets people 5k fit in ten weeks,” BTC said. “The run promises to be a fun, unique and colourful night as... Read more of this article

BTC To Sponsor Corona Football League Cup

BTC To Sponsor Corona Football League Cup

The Corona League has unveiled BTC as the new sponsor of their Cup competition. The telecoms and internet provider has agreed a two-year deal which will see them become title sponsor with the tournament now called the BTC Cup. The 2016/2017 also sees a new format with the introduction of a group stage, rather than the previous straight up knock-out... Read more of this article

BTC Launch ‘Money Back’ Internet Promise

BTC Launch ‘Money Back’ Internet Promise

BTC is offering a new “Always On” service promise for residential customers using its Complete Home Internet services, in which the company promises to reimburse a full month service fee if a customer loses internet service for a day due to a BTC issue. BTC CEO Robin Seale says, “We have invested significantly in the BTC network over the last... Read more of this article

RA: BTC Have Withdrawn ‘Fair Usage’ Policy

RA: BTC Have Withdrawn ‘Fair Usage’ Policy

The Regulatory Authority said they investigated BTC’s Fair Usage Policy relating to its internet services, and informed BTC that it “was in breach of various license conditions, regulations and determinations,” and BTC have withdrawn the policy. The statement said, “The Regulatory Authority [RA] has reviewed and investigated... Read more of this article

Digicel/BTC Sponsor Erica Hawley, Rockal Evans

Digicel/BTC Sponsor Erica Hawley, Rockal Evans

Digicel Business & BTC are continuing their support of youth sports by becoming the official Telecomms partner for youth triathlete Erica Hawley and youth sailor Rockal Evans. Erica, who has been competing in triathlons since she was 8 years old, first gained local and international recognition in 2014 when she represented Bermuda at the Youth Olympic... Read more of this article

Photos: BTC Opens New Flagship Retail Store

Photos: BTC Opens New Flagship Retail Store

Today [June 6] marks the opening of the Bermuda Telephone Company’s [BTC] new retail store and bill payment centre in the Hamilton exchange building on the corner of Cedar Avenue and Victoria Street. “The new flagship store will provide a greater level of customer comfort and choice along with the same great levels of customer service as... Read more of this article

Digicel & BTC’s Women In Leadership Program

Digicel & BTC’s Women In Leadership Program

Digicel and BTC have launched the 2016 edition of their female staff training program, Women in Leadership Learning Power [WILL Power], which upskills female employees for leadership roles across the organisation. WILL Power is delivered in three phases; a leadership development workshop, executive coaching and an internal mentoring program.The leadership... Read more of this article

Digicel, BTC Support Haitian Child Dental Project

Digicel, BTC Support Haitian Child Dental Project

Digicel and BTC today [Feb 18] announced their support for the Bermuda and Haitian registered charity founded by Bermudian Phillip Rego in 2008, Feed My Lamb Ministry. Digicel and BTC donated $4,000 to the charity’s initiative to establish a dental health clinic for orphans in Haiti. The funds will be used to transport essential equipment to the... Read more of this article

Ten New Apprentices Start At Digicel & BTC

Ten New Apprentices Start At Digicel & BTC

The ten successful candidates for the new Digicel & BTC apprenticeship program started this week, which marks the beginning of a three-year training scheme designed to train young Bermudians in the vital role of technical engineers. “Following the influx of over 200 applicants, the ten successful candidates were selected for their exceptional... Read more of this article