Comments on: Tech Issues Affect Blackberry Messenger

By: Hello Hello!

Hello Hello! — Thu, 13 Oct 2011 16:52:38 +0000

It launches in the US tomorrow

By: Former employee

Former employee — Thu, 13 Oct 2011 01:02:27 +0000

If anyone is concerned about customer service in the wireless industry in Bermuda, please ask your local MP and/or Trade Union Leader why the merger between Cellularone and M3 eliminated every single unionised position that previously existed in the local wireless industry. Then, ask whether the current duopoly has taken customer service to higher heights or deeper depths by establishing productive labour relations in the workplace, minus the interference of the unions. Finally, ask yourselves if the non-unionised employees are more productive today due to the lack of negotiating rights in the workplace, especially since they can be fired or made redundant at the drop of a hat.

By: Brock

Brock — Wed, 12 Oct 2011 23:16:41 +0000

RIM is literally a dinosaur that has tried so hard to catch up to its main competitors in Apple and Google because late in the game they realized they were stagnating and weren’t moving with the times. When you rest on your laurels, you’re pretty much screwed and you get overtaken. RIM should really go 3rd party because outside of BDA, several European regions, and Canada, their mindshare has taken a huge fall.

By: uk student

uk student — Wed, 12 Oct 2011 23:15:52 +0000

actually someone gave me this phone :\

By: Scott

Scott — Wed, 12 Oct 2011 21:56:51 +0000

i do laugh though. you lot dont blame the person that broke the system, just the person that didnt tell you about it?

yes the game texts are annoying, but really, what would you do if you found out from digicel, and not bernews that bb data was down? Would it really make a difference? would you have planned alternative ways to get your fb? or would you just have said shit, bb data is down…

at the end of the day would it have changed anything? no.. your data would still be down, and im sure you’d still be bitching at digicel.

trust, i hate on them too, but theres a time to hate (ie when their upgrade failed miserable) vs a time to let it be (when RIM in CANADA fails miserable)/.

By: Scott

Scott — Wed, 12 Oct 2011 21:53:42 +0000

dunno about you guys but ive had two emails and a text just today.

By: Scott

Scott — Wed, 12 Oct 2011 21:52:42 +0000

lol telephone conversation is verbal

….just saying hehe

By: And...

And... — Wed, 12 Oct 2011 21:02:00 +0000

If you have the money for a BB, you have the money for a phone card… SMH please…

By: Onion

Onion — Wed, 12 Oct 2011 20:49:37 +0000

@ Bri i wouldn’t call it obvious. Having RIM with an issue and having Digicel with an issue are two different things. If Digicel is having issues I can put my phone on wifi at work and home to use my data services. If RIM is having issues i can’t. It might seem like a slight inconvenience to you but I use my phone for work and it’s a big inconvenience. If I have lost the use of data on my phone for an indeterminable length of time i would like to know about it. Digicel has a way of mass communicating with people why not tell your customers what is going on.

By: sweet'en'sour

sweet'en'sour — Wed, 12 Oct 2011 20:31:34 +0000

3rd day here in Nigeria too…m soo frustrated,literally!!! My BB is my mini office,feels like a part of me is sleeping wen I nid it up n running..R.I.M pleeeaaaassseEeee!! *sObs*

By: Bri

Bri — Wed, 12 Oct 2011 19:19:50 +0000

I’m with you livite! I was just tryna understand where people get off sometimes…that’s all. We all know we don’t need a message to our phone to inform us of something we are already aware of.’Data service has been interupted’ for whatever the reason is. It’s becomes obvious…your’s doesn’t work…your boo’s doesn’t work…and ya best friend’s doesn’t t work…clearly there is an issue. Or mmmmaybe that’s just me and my common sense!

By: wondering

wondering — Wed, 12 Oct 2011 18:32:02 +0000

Digicel listened— I received a text stating the obvious – my expensive service is out!!!

By: Sunshine

Sunshine — Wed, 12 Oct 2011 18:15:54 +0000

OMG people build a bridge and get over it. You won’t die without your BBM, text works and the phone service itself works so pick up a phone if it’s a real damn emergency. Some people are such babies! But I must say RIM really need to get it together with these network issues

By: Lissa

Lissa — Wed, 12 Oct 2011 18:10:30 +0000

yup. no confidentiality – speaking from experience

By: white christ

white christ — Wed, 12 Oct 2011 17:36:10 +0000

Could this by any chance be related to the wall street protests which are receiving ZERO coverage by the biased media? Apparently blackouts are common when too much truth is being passed around. Just a thought.

By: livite

livite — Wed, 12 Oct 2011 16:59:55 +0000

who do you think informs bernews and RG to tell Bda? the boogeyman? Cellone and Digicel obviously…

By: uk student

uk student — Wed, 12 Oct 2011 16:21:59 +0000

perhaps it would be easy for you to go back to your old fashion ways. but since I am only 18, I cannot go back too far!

The people that are really being affected here are business people. Not much people stay glued to a computer all day anymore. Which is why electronics like Blackberries, Iphones and other smartphones have been invented. This is the 3rd day in the UK, not having on the go email is an inconvenience for me and I am only a student. So I can feel for the business people.

& “pick up a phone and actually dial a number” ? I have the option of doing that. But on my student budget I do not have money to blow to call my parents and siblings (that all live in different countries) because it is very expensive. I am use to speaking to them every day. So not having my unlimited BBM is quite upsetting, especially since this is my first year being away from my family.

By: Peaches & Cream

Peaches & Cream — Wed, 12 Oct 2011 16:15:48 +0000

EXACTLY! Point Taken!

By: Fed Up

Fed Up — Wed, 12 Oct 2011 16:10:00 +0000

Totally agree

By: Fed Up

Fed Up — Wed, 12 Oct 2011 16:07:34 +0000

They are only there to collect a paycheck

By: Mars

Mars — Wed, 12 Oct 2011 15:36:17 +0000

Exactly…they can send those SMS about your bills and all those services but can’t notify paying customers about issues. SMH

By: Mars

Mars — Wed, 12 Oct 2011 15:34:46 +0000

I asked them the same question earlier this year after one such issue and was told that if they send text messages to everyone it will overload an already taxed system. So the only way you actually find out there is an issue is when your phone starts to act up and you call Digicel. SMH

By: Annoyed

Annoyed — Wed, 12 Oct 2011 15:29:45 +0000

Text is working just fine “Gabbani”, what part don’t you understand?

By: Onion

Onion — Wed, 12 Oct 2011 14:48:44 +0000

Bc we THE CUSTOMERS are being informed secondhand by the newspaper (or Bernews) that there is an issue affecting our service. We pay these companies for service if it’s interrupted why can they not inform us directly about it. Bad customer service. I would appreciate being notified of this rather than Digicel Hangman or wahtever game they are trying to get you to play that costs $.

By: MUFC

MUFC — Wed, 12 Oct 2011 14:23:43 +0000

At the Rep I spoke to at CellOne yesterday is completely unaware of the latest iPhone 4S just launched. SMH!!

By: Bri

Bri — Wed, 12 Oct 2011 14:17:47 +0000

How are Cellone and Digicel getting fingers pointed at them?? Confused…because clearly the above story states that the issue lies with RIM….the makers of Blackberry. Its a worldwide issue…go easy on our local cell service providers. #umjustsaying…

By: OMG

OMG — Wed, 12 Oct 2011 14:01:40 +0000

Well maybe people can go back to the old fashion way…..have a face to face conversation or just pick up a phone and actually dail the number and talk to someone! Isn’t that what we use to do before all this modern technology?

By: wondering

wondering — Wed, 12 Oct 2011 14:01:09 +0000

thanks….yet another person who CAN read and isn’t born just to be negative (@ the person who cried “DUMMY”)

By: Iphone 4 ever

Iphone 4 ever — Wed, 12 Oct 2011 14:00:50 +0000

Blackberry, aka crackberry, aka hackleberry, aka trashberry……dont know how to make a phone. BB users need real innovative technology like the iPhone and samsung android…..No wonder BB can’t compete coz it don’t even qualify for the race.

By: #FYI

#FYI — Wed, 12 Oct 2011 13:57:38 +0000

TEXT does work it says BBM, EMAIL, and WEB BROWSING

By: Terry

Terry — Wed, 12 Oct 2011 13:26:17 +0000

Or actualy stop and have a verbal one. Another human aspect that will soon die off.

By: wondering

wondering — Wed, 12 Oct 2011 13:26:08 +0000

my how the shoe is on the other foot when the people who cry dummy are actually genetically linked to the mannequin clan….

By: wondering

wondering — Wed, 12 Oct 2011 13:24:49 +0000

“(RIM) is experiencing a service issue affecting BlackBerry Messenger, email and web browsing.”

do you see “text” in there?

By: FedUp

FedUp — Wed, 12 Oct 2011 13:24:05 +0000

CellOne is no better…too bad we only have a choice of Digicel or CellOne

By: WTH????

WTH???? — Wed, 12 Oct 2011 13:20:45 +0000

They need to hurry up im dying here

By: me

me — Wed, 12 Oct 2011 13:14:14 +0000

phone and text are working… read above

By: love & light

love & light — Wed, 12 Oct 2011 13:12:50 +0000

hey people – here’s your chance to actually HAVE A LIVE TELEPHONE CONVERSATION with someone today! what a novel concept!

By: Onion

Onion — Wed, 12 Oct 2011 13:12:06 +0000

Text isn’t down, and it isn’t even mentioned. Oh and by the way Brian is capitalized brain is not. Otherwise you look like a…. (DUMMY).

By: Onion

Onion — Wed, 12 Oct 2011 13:09:33 +0000

Seconded! customer care at Digicel is a joke.

By: Jayess

Jayess — Wed, 12 Oct 2011 12:58:40 +0000

The fact that it’s hitting Bermuda today vs. everyone else getting fixed on their day 3 of no data is extremely worrying.. Us overseas students hoped that it would be fixed today, not get worse..

By: Warren

Warren — Wed, 12 Oct 2011 12:55:19 +0000

geez im in south africa and havent had any access to anything i hope blackberry is actually goona do something to recompese there users

By: SuperMom

SuperMom — Wed, 12 Oct 2011 12:53:17 +0000

Uh… They CAN’T send anything…. the system is down….

By: Gabbani

Gabbani — Wed, 12 Oct 2011 12:51:15 +0000

How can they send you a text when the sevice is down (DUMMY) Use your Brain if you have any that is!!! They said BMM And Text is down, what part you don’t understand?

By: wondering

wondering — Wed, 12 Oct 2011 12:43:41 +0000

it is funny how Digicel will send out text reminders to people if their bill is 30 seconds late or when they want you to play their silly promotional games for $1 a text but sends NOTHING when the service you pay for is down……how’s that for customer service?

By: AJ

AJ — Wed, 12 Oct 2011 12:30:37 +0000

OMG I CANT BBM THE WORLD IS ENDING!!!!!!!!! HAHAHAHA

By: WTH

WTH — Wed, 12 Oct 2011 12:20:04 +0000

Time for Everyone to switch to the iphone!