Comments on: CableVision: 93% Of Video, 85% Of Internet

By: What a Joke

What a Joke — Wed, 29 Oct 2014 15:56:54 +0000

Add Whale Bay, Southampton to the list! We are still out and no Cablevision truck in sight! Thanks BELCO and BTC to getting us back up and running in 24 hours.

By: Reality

Reality — Wed, 29 Oct 2014 15:55:20 +0000

I wouldn’t miss it either, if I wasn’t being charge for a service, I haven’t had in weeks!

By: Dee Dee

Dee Dee — Wed, 29 Oct 2014 14:26:02 +0000

My cable has been out for some time too. The problem is, is that I don’t miss it. The channels and programs are nothing but pawn stars marathons and reality shows.

By: Cut off from Society

Cut off from Society — Wed, 29 Oct 2014 14:16:45 +0000

Loyal Hill Pass, Devonshire, please

By: watchfuleyes

watchfuleyes — Wed, 29 Oct 2014 13:46:14 +0000

The conversations with Cablevision staff seems to be getting more confusing with each call. Workers came around my area yesterday, now lets see if they come back today and actually fix the problem. I see every other entity giving back to their customers, Digecel with free coffee/tea/ long distance phone calls, and Belco saying our bills will reflect outages, but what has Cablevision agreed to give back to us, as a sign of good will gesture? NOTHING, but to say they charge a ‘flat fee for service’ ( which I may add we have had none of for weeks) well they will lose THIS customers from poor customer service!

By: Umm....

Umm.... — Wed, 29 Oct 2014 13:04:12 +0000

I’m switching to WOW for TV and BTC for access. I’ve called CV so many times and nothing gets done. Someone just “logs” my issue and that’s it. Won’t even give me a call back to provide me an update of some kind. But I’m sure I’ll receive a full bill at the end of the month, even though I haven’t had service for half of the month.

By: Jeremy

Jeremy — Wed, 29 Oct 2014 09:38:40 +0000

No, St David’s isn’t complete.

By: Runner

Runner — Wed, 29 Oct 2014 01:50:32 +0000

Ours went out on Oct. 15 at about 5am ans we were told by CV staff it would be back up by 9am on Oct. 16!!! Still out. Someone got their wires crossed.

By: No laughing matter

No laughing matter — Tue, 28 Oct 2014 23:50:25 +0000

I got through to someone yesterday. The person was honest enough to confirm that the whole of Seawall Drive is out and did not have a time as to when it will be fixed…Please add us to the above list!
I agree with Runner. That’s a lot of streets for 7%….I’ve been driving up and down the country today. I saw several Belco and BTC trucks on the way. I only saw ONE CableVision truck the whole time I was driving….

By: Bob

Bob — Tue, 28 Oct 2014 22:47:04 +0000

After failing to get their residential customers up for over 10 days why would anyone trust their business services to cablevision? They approached my building owner and I was considering them but will have to decline.

By: Ronald

Ronald — Tue, 28 Oct 2014 22:23:17 +0000

I, personally, have called them several times to report our area (South Road Tee St area) is out. I have told them about lines hanging all over houses, across driveways and across peoples’ yards…yet still no action. Today’s phone call was interesting – I got their “out of office” message. I was told last Thursday that it would be up and running by Friday at 5pm. And now we aren’t even listed on the schedule? Come on!

By: Wow

Wow — Tue, 28 Oct 2014 21:38:01 +0000

I’m glad they are encouraging people to call. Now can they encourage their staff to answer the phone? I’ve called at least 5 times over the last few days and have never got through to anyone.

By: St. Geo4Lyfe

St. Geo4Lyfe — Tue, 28 Oct 2014 21:18:41 +0000

93% back on the system? That’s the funniest thing I’ve heard all day! I live in St. George’s and have called so many times I’ve lost track. The voice mail box is always full and when you do get an actual person they log your issue… but nothing gets done. Getting tired of calling. I would switch to wow if I got thier signal from my house. Frustrated….

By: Runner

Runner — Tue, 28 Oct 2014 20:06:13 +0000

And still no mention whatsoever of South Shore Rd. Devonshire. Is anyone at CV aware that we are out? Seems like a lot of places being worked on that represent “only” 7% of video subscribers.