Comments on: CableVision Offers 25% Credit to Subscribers

By: Trick or Treat!

Trick or Treat! — Sat, 01 Nov 2014 11:17:39 +0000

Wow! Cable Vision was out fixing our area late on HALLOWEEN night!!!!

We finally have Internet!

Thanks CableVision!

Oh, wait, was that a trick or treat?!…

By: CableVision Continues Work Across The Island - Bernews.com : Bernews.com

CableVision Continues Work Across The Island - Bernews.com : Bernews.com — Thu, 30 Oct 2014 20:26:04 +0000

[...] the last count yesterday, 95 per cent of video subscribers and 89 per cent of internet subscribers were back [...]

By: Sandinthehourglass

Sandinthehourglass — Thu, 30 Oct 2014 18:42:40 +0000

Spectator, I will not take your verbal attack personally as I know my education level and I.Q. likely far exceeds yours. However, I am simply stating facts and am skeptical that any additional rebate will be given. Look at the competition in the U.S. You can get cable / internet and voice plans for less than half the cost that Cablevision charges. My point is merely that with their corporate profitability and mark up in price, surely CableVision Bermuda can rebate their customers fairly once in a while. I am grateful for the 25% as I too have become accustomed to lower expectations and service. The often grainy, weak signal that I pay nearly $200 per month for has been a problem for years that Cablevision seems to be unable to fix. I am in a ‘valley’ and cannot receive the WOW signal. I am quite sure that I have a very solid understanding of the English language, thank you.

By: Local Yokle

Local Yokle — Thu, 30 Oct 2014 17:17:29 +0000

Small or large is subject to ones budget and it would be better to at the very least start with than to offer zero.. Unless of course you are happy with that. You either never lost your power or did so for an insignificant period or you are a major shareholder in BELCO and understand that by waiving the facilities charge or a portion it would have a serious negative effect on BELCO revenues… if average facilities charge are $33 a month or very roughly $1 a day…30,000 customers lose for for one day, BELCO, by waiving the facilities charge, loses $30,000 for that one day. If 10,000 customers remained without power for ten days, BELCO lose $10,000 each day or $100,000 for the ten days that they failed to provide power to people’s homes. These are rough guesstimates but you can clearly see how this will add up for BELCO and maybe….just maybe encourage them to invest in underground infrastructure instead of using their profits to buy other companies around the globe. But if everyone rolled over like you, things never change. I believe you are a BELCO shareholder who enjoyed power throughout!

By: Cha

Cha — Thu, 30 Oct 2014 14:07:18 +0000

Well I haven’t had cable for about 3 weeks now and still don’t have it so not good enough in my book.

By: Runner

Runner — Thu, 30 Oct 2014 13:46:13 +0000

Our lines are all underground in our neighborhood. Apparently it’s a really quick fix….the problem is getting someone to come and fix it (quickly) which is the real problem. If CV dispatched a quick remedy team to certain areas, they could likely be down to 2% remaining by now! Just thankful to have power.

By: CSimons

CSimons — Thu, 30 Oct 2014 13:28:47 +0000

Yeah BELCO whatchagonna doooooo???? Huh????

By: Disgruntled

Disgruntled — Thu, 30 Oct 2014 13:12:02 +0000

My cable/internet also went out BEFORE both storms on Saturday, October 11. We still do not have service back as of October 30th. That is 66.67% of the month without service, so I cannot see how a 25% credit for a pre-paid monthly service can be deemed “fair”.

By: Clear View

Clear View — Thu, 30 Oct 2014 12:23:13 +0000

@Local Yokle Good point.
A portion of the $15, $25, $33, $49.50 (in my case), or $75 facility charges would be a good gesture from Belco.
For some that will be literally be a few cents or a few dollars, that came on soon after the storm. And certainty a bit more for others that have stayed off for longer.
Regardless of the percentage given off of the facilities charge, I’m sure it will be a small portion of your overall Belco bill and for some reason I doubt that most would be satisfied with that.

By: Sunshine

Sunshine — Thu, 30 Oct 2014 12:20:20 +0000

I am grateful

By: crystal

crystal — Thu, 30 Oct 2014 11:15:46 +0000

A step in the right direction for Cable Vision! Credits are a customer’s right when there is no service. More companies need to follow this lead.

By: Spectators corner

Spectators corner — Thu, 30 Oct 2014 10:51:32 +0000

Did anyone stop to think that maybe the communication line were damaged as well. Check your property for trees and branches that may have been the cause of no service to your home. I have seen so many places around that need to be trimmed out but cable and telephone and belco blamed for things that you all could have done to help prevent such thing from happening.

By: Spectators corner

Spectators corner — Thu, 30 Oct 2014 10:44:48 +0000

So the statement from Cable Vision is that if anyone has any problem with the 25% discount just call so that they could work it out.Cable Vision cannot assume that everyone was without service for the entire time of the storm. Call and state your case so that your account can be looked at and I’m sure you will receive a credit for the time that you claim that you were out.you seem to know how to do mathematics now try understanding the English language. IDIOT.

By: opressed

opressed — Thu, 30 Oct 2014 10:31:49 +0000

I wonder why Heydon Drive was removed from the list. Nothing has been done up there.

By: Grateful

Grateful — Thu, 30 Oct 2014 10:30:49 +0000

I don’t understand why people are complaining. I read the story and was grateful for the discount. I wasn’t expecting anything so to be given a discount is better than nothing. Be thankful people! As was said before, they didn’t have to give us a discount – the storm and hurricane was an act of God.

Thank you Cablevision! I am grateful!!

By: Logic

Logic — Thu, 30 Oct 2014 10:04:26 +0000

Asking CableVision to look at each customer individually is a ridiculous task in itself. It would take an exorbitant amount of time for one member of staff, or even a team of staff, to put together a cohesive list of the individual number of days each customer has been without service. Probably taking away dozens if not hundreds of man hours from other, more important work.

As others have said, legally they could have quite easily claimed “Force Majeure” and not given customers any credit at all. If you’re so concerned about a difference of 8.8%, which even on a $300 bill amounts to less than $30, perhaps you should look elsewhere for your service or next time disconnect before the storm hits to ensure charges are stopped.

By: What I Want is

What I Want is — Thu, 30 Oct 2014 04:00:02 +0000

Better Communication next time. Dont treet your cosomuers like step children. is was almost like some one key is not working at cable vison anymore. I am sure the comunication was better befor.

By: Local Yokle

Local Yokle — Thu, 30 Oct 2014 03:56:09 +0000

ClearView, “…If you don’t use the electricity you don’t get charged…” You clearly haven’t looked at your BELCO bill carefully enough. You are charged a ‘facilities charge’ (to deliver power to your house, regardless of if you use any power or not. Will BELCO remove the facilities charge from their bills for the period that people did NOT have power supplied to their house??

By: Sandinthehourglass

Sandinthehourglass — Thu, 30 Oct 2014 02:10:48 +0000

the real problem is that our expectations are so low in Bermuda that we are joyous to receive anything back from these types of service providers in my opinion. We need to make them all raise the bar, improve service, lower costs and treat their customers better. We can barely get our cable service working in the best of times.

By: Sandinthehourglass

Sandinthehourglass — Thu, 30 Oct 2014 02:06:29 +0000

Cablevision is a monthly service and if we weren’t receiving it, we should not be required to pay for it. That’s the way a service industry is supposed to function (in a functional environment that is). Cablevision is very profitable and can rebate it’s customers a small amount due to our pain and suffering from the storms. If you really want to get mad, take a look at what we pay in Bermuda for cable TV and internet and compare that to the USA~~~ it is a mere fraction of the cost in the U.S.

By: SomersetEveryDay!

SomersetEveryDay! — Thu, 30 Oct 2014 01:47:29 +0000

How about 2 weeks of free movie channels with that 25% discount?

By: Josef

Josef — Thu, 30 Oct 2014 01:23:02 +0000

TruTv is bad for you anyways. Watch the Discovery Channel or something

By: ABC

ABC — Thu, 30 Oct 2014 00:33:03 +0000

big props 2 cablevision i dont want no refund just ur help wen i was out

a big thank you = )

By: Phoenix Starr

Phoenix Starr — Wed, 29 Oct 2014 23:27:46 +0000

it seems that many of the stations were dropped from Dish Network (CN, Boomerang, CNN etc.), and it sucks the bag

By: Kangoocar

Kangoocar — Wed, 29 Oct 2014 23:26:23 +0000

Credits from Cablevision I meant to say

By: appalled bda

appalled bda — Wed, 29 Oct 2014 23:14:13 +0000

We should all be grateful for anything we get back because this was a natural disaster not the companies fault directly therefore they did not have to give the subscribers any credit.
Ungrateful people are what cause these companies to decide not to give anything back. We should note that this company is headed by a foreigner who is ready to give something back to the Bermudians unlike our local companies who have yet to step up and offer anything to their own people.

By: drunken ursula

drunken ursula — Wed, 29 Oct 2014 23:12:28 +0000

hey thanks…unreal

By: Runner

Runner — Wed, 29 Oct 2014 22:47:39 +0000

And still no mention of South Shore Rd,, Devonshire. Now down to being only one of the remaining 5 percent. Exciting times! Hoping I’m now out until at Nov 1 for bigger credit!! Already been 15 days but apparently I have made the service list! There’s always Christmas!!

By: Kangoocar

Kangoocar — Wed, 29 Oct 2014 22:09:52 +0000

Oh!!!! Give it a rest!!! What Cablevision is offering is more than fair!!! The two hurricanes were acts of nature that nobody had any control over!!! Under your thought process one can only assume that those that still don’t have electricity should be extended credits for that time as well?????

By: Watcher55

Watcher55 — Wed, 29 Oct 2014 21:58:16 +0000

I’d be happier with a 25% increase in program quality

By: Watcher55

Watcher55 — Wed, 29 Oct 2014 21:56:18 +0000

And how right you are, if Acendant wasn’t busy paying huge dividends and buying up totally unrelated companies such as Air Care etc maybe they would have saved enough to put some money back into their infrastructure and we wouldn’t be without 80 cent per KWH power for so long!

By: watchfuleyes

watchfuleyes — Wed, 29 Oct 2014 21:50:31 +0000

Why do the workers come in an area and leave without saying anything when they have not fixed the problem? can’t they say anything about what is wrong, when they will be back etc? Still no cable in Wyndham Lane Hamilton parish, even though they left my yard yesterday, wouldn’t you think they would come back today day, since according to the schedule my area was due to be fixed earlier in the week???? you can’t say that one area is fixed if Everyone in that area does not have cable !!!!

By: sonso

sonso — Wed, 29 Oct 2014 21:48:48 +0000

Nope.. Wow is airing esquire on channel 115 as well. Goes to show you they get the same feed into the island.

Bring back Satellite!!

By: ClearView

ClearView — Wed, 29 Oct 2014 21:37:25 +0000

What would you expect from BELCO? If you don’t use any electricity, you don’t get charged for it. It’s unlike cablevison’s pricing model which bills you monthly or in advance of the usage period.

By: james

james — Wed, 29 Oct 2014 21:32:02 +0000

Currently on day 18 without power so obviously 25% is hardly a deal!
So people who never lost power or cable get this as well?

By: LickMyChicken

LickMyChicken — Wed, 29 Oct 2014 21:26:25 +0000

I just got a text from Digicel offering customers a free coffee from Buzz (when they show the text) thanking their customers for their patience. I for one don’t want no coffee, give me free internet or something and I’ll be thankful. But since we should always look out for our fellow people I’ll offer the coffee to someone who can’t afford it. Maybe a Cell1 costumer LOLOLOLOL

By: The Kid

The Kid — Wed, 29 Oct 2014 21:26:21 +0000

A big huge thank you to Cablevision…. What a stellar thing to do…. thank you thank you

By: Db

Db — Wed, 29 Oct 2014 21:02:27 +0000

my Cable has been out before both storms aswell. And is still out.. 25% is not cutting it for me

By: ClearView

ClearView — Wed, 29 Oct 2014 20:33:52 +0000

I’ve been off for almost half the month. That surely warrants more than a 25% discount. I will definitely be applying for additional credits.

By: drunken ursula

drunken ursula — Wed, 29 Oct 2014 20:33:08 +0000

just got cable back….where has channel 16 trutv gone????.Can someone tell me if WOW has trutv…I’m gonna miss South beach tow???

By: Former Union Member

Former Union Member — Wed, 29 Oct 2014 20:02:18 +0000

I will call the number…Lets see if they answer it. My cable/internet went out BEFORE TS Fay and stayed that way until Friday the 24th. Something went wrong with Cablevision’s system BEFORE either of the storms hit, but no one will talk about that.

By: Sandinthehourglass

Sandinthehourglass — Wed, 29 Oct 2014 19:52:14 +0000

We were without cable for 13 days hence that is 33.3% of monthly charges (one third of the month that we had no cable service). I recommend that you look at each customer vs a blanket approach. That is, if you are interested in keeping customers. I do not wish to pay for services that were not rendered for 13 days.

By: somuchless

somuchless — Wed, 29 Oct 2014 19:43:40 +0000

To all the complainers, how about that.

By: Island Son

Island Son — Wed, 29 Oct 2014 19:27:41 +0000

Well…… I wonder if other entities will follow suit? Clearly “LOGIC COMMUNICATION” stated to me that it did not matter if I was without power and couldn’t log on, I didn’t lose service from their end, so I would be getting a full bill.

By: Damien

Damien — Wed, 29 Oct 2014 19:13:14 +0000

Wonderful! Good job Cablevision, now this is he sort of thing that keeps customers happy.. Belco, you’re next……

By: frank

frank — Wed, 29 Oct 2014 19:10:20 +0000

well done cable vision now lets see if greedy belco will do anything as a lot of the poles that came down were old and should have long been replaced