the frustration is directed at BELCO management who put their profit ahead of their public service responsibility. when it was immediately apparent after Fay that the workload was going to be too much for the local crews to handle BELCO could have immediately called for assistance from CARILEC. they chose not to do so because bringing those crews to the island would cost them money. they put shareholder profit ahead of their duty as a public utility.

part of the disaster protocol should be provision for immediate callup of CARILEC crews when damage and outage exceeds certain norms. failing to do so is a violation of BELCO’s duty to serve the public. I suggest that hearings be held to determine what sort of fine should be levied for BELCO’s failure. public utilities in the US would never be allowed to conduct disaster recovery the way BELCO management has conducted the recovery from these storms.