Comments on: CableVision Post Hurricane Restoration Update

By: Surfs Up

Surfs Up — Wed, 05 Nov 2014 15:41:28 +0000

I have not had internet in over a month….they want to offer a 25% discount. Gee thanks!!!

By: Anonymous

Anonymous — Wed, 05 Nov 2014 15:23:01 +0000

CableVision does have their own call center just like other companies, with employees dedicated to just answering the phones. However when you have hundreds or even thousands of customers constantly trying to call in and a limited number of staff take the calls, it becomes difficult to keep up with the flow.

To make matters worse I’m sure there are plenty of people who get through then want to sit on the phone for as long as possible because they refuse to get off until they have a definite “We will send someone out to you TODAY to restore your service.”

By: Common Cents

Common Cents — Wed, 05 Nov 2014 13:54:41 +0000

Could have something to do with the different skill sets required, and/or a lack of spare trucks and other equipment.

By: Islander

Islander — Wed, 05 Nov 2014 13:30:50 +0000

why not allocate someone or two specifically to answer all incoming calls makes common business sense to me and I am sure others. All customers want and expect service as given by BELCO, TELCO

By: No service

No service — Wed, 05 Nov 2014 01:47:31 +0000

So Cablevision is now owned by Keytech/Logic, so why aren’t they deploying staff from its other companies to get service back on?

By: Micro

Micro — Tue, 04 Nov 2014 23:34:23 +0000

Perhaps while they were “waiting for BELCO” to complete repairs, they could’ve actually been answering their phones and scheduling home connection repairs.

By: watchfuleyes

watchfuleyes — Tue, 04 Nov 2014 22:48:11 +0000

Oh really Cablevision? What do they know about customer care service when we the customer have to spend all day calling and waiting for someone to answer the phone- then to top it off they tell us we have to be on a ‘list’. How can I, who have spoken to someone from the office, spoken to someone on the weekend, who in fact called me, then just tonight they called me back to ask did I have service but that I was not on ‘the list’ and they won’t be able to come until Nov 14 or 16 ( I tuned out after I heard that). I mean what craziness is this? Do I have to put myself on the list? Is it an ‘all I want for Christmas is reliable cable service list? I think if they had answered all the phone calls from their customers then they would know how many people are without cable from the get go.