Comments on: Clarien: Enhanced Online Banking & New Cards

By: Denis Pitcher

Denis Pitcher — Sun, 13 Mar 2016 19:06:29 +0000

Of course I called. I’m off island at the moment and sat on hold on a long distance call for over 10 min before giving up and complaining online.

The first I heard of this token was an email days before. I asked for relatives to check my mail for the token. No token. Now I can’t access my accounts when I especially need to.

Tokens should have been sent out long in advance of the switchover, not the same week.

By: Shy

Shy — Thu, 10 Mar 2016 15:58:51 +0000

Like the article said, some of us haven’t received our tokens yet. Which is why it’s an inconvenience. We should be allowed to login the old way until Monday at least in order to compensate for those who haven’t received their token as of yet.

By: Stressing

Stressing — Thu, 10 Mar 2016 14:47:52 +0000

Thank you Mr Crack

No, actually my first response was surprise at the email I received last week to advise of the updates to service and there being a token. I welcome the changes wholeheartedly, the timing not so much. As to whether I called, I am awaiting a reply to my message.

By: jimmy crack

jimmy crack — Thu, 10 Mar 2016 11:54:51 +0000

I received my token in the mail. did you even call to find out what hapened to yours or is your first response to complain online?

By: frank

frank — Thu, 10 Mar 2016 05:30:20 +0000

They need more atm’s spread over. The. Island only one ATM outside Hamilton a Raynor’s rubis gas station

By: Stressing

Stressing — Thu, 10 Mar 2016 04:39:56 +0000

Thank you Mr Pitcher, a very valid point. I have been off Island since January and not expected to return home to Bermuda until the end of March. Without the token I am unable to access my account online. Stress level has kicked up a few notches. Despite my situation, I am still trying to understand how a business rolls out a new product without ensuring those that use their product has the necessary tool, in this case the token!?!

By: Hurricane

Hurricane — Thu, 10 Mar 2016 04:11:23 +0000

I don’t doubt any amount that Clarien may have put into this system, I just don’t want anyone thinking for one minute that whatever has been invested will eventually be passed on to the consumer. Lower interest rates, higher and new fees.

By: Denis Pitcher

Denis Pitcher — Wed, 09 Mar 2016 23:14:01 +0000

Terrible launch. They’ve switched the online banking system so anyone who doesn’t have a token yet can’t access their accounts outside of going in physically. For those off island travelling its ridiculous.

And why do we need these stupid token devices? Not having a token was one of the primary reasons I liked using Clarien. I can’t fathom the reason why banks can’t use the same Authenticator app technology that tech companies use for two factor authentication. Why do I need a separate physical device?

By: Jiminy Cricket

Jiminy Cricket — Wed, 09 Mar 2016 20:40:59 +0000

@Hurricane, Clarien must have put a heavy investment into this new system, but they will get incredible cost saves in return.

The Commercial functionality will allow uses to manage their accounts without the need to contact the bank for administrative changes. The new security will also lower losses due to internet fraud.

By: Hurricane

Hurricane — Wed, 09 Mar 2016 20:08:34 +0000

No doubt this “Wonderful Venture” will come with a price. Watch for all the current service charges to increase and new ones introduced.

By: Takbir Karriem Sharrieff

Takbir Karriem Sharrieff — Wed, 09 Mar 2016 19:27:17 +0000

Wonderful Venture,much needed new competition,and services.