“When they do call, if the phone number keyed in for the property experiencing the outage does not match the phone number already in BELCO’s system against the account for that property, the customer may get a response from the system to this regard.”

even when you do update your information, old historical information appears on you paper[or online e-bill].

your systems get updated but your antiquated staff [in some instances] do not marry up.

i requested no paper bill and for 4 months received a paper and online bill after requesting in person and online [online on two occasions]

now you want my up to date info and provide an email address – i wish to say that the email system is a joke – takes months, if at all to get a response….better to call, wait, no show up and take the name of the customer rep you deal with and hope for the best