Comments on: Logic, CellOne Combine: ‘One Communications’

By: Truth is killin' me...

Truth is killin' me... — Tue, 24 Jan 2017 22:34:39 +0000

Used to pay Cablevision online through the bank. Never missed a payment. Now I’m getting a bill for two months and a late payment from One Communications even though I paid already. Frank Amaral and Co. get your freakin’ act together. I’m gonna raise hell at your offices tomorrow!

By: tbt

tbt — Thu, 03 Nov 2016 23:40:09 +0000

yet it is the truth. learn another language. The original Cable Vision was.. the TV you used to get. The company goes legit and you complain. Watch Netflix. Oh wait you can’t do that either cuz that’s in Spanish too, because Bermuda falls under the Carribean which in turn falls under latin america.

By: somuchless

somuchless — Wed, 02 Nov 2016 22:41:27 +0000

I saw a bus stop ad today. It said: 1 + 1 = ONE

No wonder our kids are so bright. I def do not understand their marketing ideas.

By: Peter N C

Peter N C — Wed, 02 Nov 2016 13:45:22 +0000

Skytrain,Is that a fact?

By: You Do You

You Do You — Wed, 02 Nov 2016 13:24:09 +0000

New Logo, new website which underwhelms and under performs, same outrageous prices for internet speeds I had in 2004, TV channels that don’t fit my screen OR don’t work at all…Awesome news.

Great Job on the logo though!

By: the struggle is real

the struggle is real — Wed, 02 Nov 2016 13:24:08 +0000

I remember my last call to Logic/Cellone/M3 wireless/cablevision/Northrock/whoever else, got sent overseas to an off-hours rep who didn’t even give a hint of an impression of caring about the issue, was abrupt, sounded disinterested, and the net result was I had to call in the morning after going through the trouble of explaining my issue. You better spend double what you’re quoting on improving the customer experience, because right now you flat-out suck.

By: the struggle is real

the struggle is real — Wed, 02 Nov 2016 13:08:08 +0000

It’s nice to know with all these mergers, that when you’re fed up with them you have even LESS alternatives than before. Will digicel and TBI be joining you next year?

By: Hurricane

Hurricane — Wed, 02 Nov 2016 11:19:24 +0000

@ Lualaba, when your paying for a service that your not receiving , that it is a Bermudian investor really doesn’t matter.

By: Fact Check

Fact Check — Wed, 02 Nov 2016 04:53:43 +0000

Wrong. Digicel does have a local investor.

By: Warwick Resident

Warwick Resident — Wed, 02 Nov 2016 01:21:18 +0000

Increased staffing and training for customer care are useless if the system doesn’t work. Since Logic took over Northrock and Cablevision the service has decreased. Northrock used to provide a pretty robust and reliable e-mail service. Cablevision TV was variable.

Northrock is now regularly not working and not available via web-mail.

Cablevision and the explanation for dropped channels, Spanish language programming, etc. are getting tiresome. Don’t keep telling us that it is because the satellite company considers Bermuda to be Latin/America. That is insulting.

By: Lualaba

Lualaba — Wed, 02 Nov 2016 01:18:12 +0000

Take an English lesson… and think about it…

By: Pete

Pete — Wed, 02 Nov 2016 00:59:15 +0000

OK I see, I guess u had nice party all day to celebrate it so u cant make the promised apointments for repairs after huricane!!! We were given NOV1 as a repair day, nobody showed up….useless, insted of joining another company, u should close the bussines!

By: Lualaba

Lualaba — Wed, 02 Nov 2016 00:43:55 +0000

Funny… at least they have Bermudian investors… digicel has NONE!!!

By: CommonCents

CommonCents — Tue, 01 Nov 2016 23:47:31 +0000

The answer is Gmail. Switch. Now.

By: Hurricane

Hurricane — Tue, 01 Nov 2016 23:24:07 +0000

Like I said, ONE BIG Mess! I too was without my northrock email for several hours on Sunday. I eventually got mine back but it’s getting so daym frustrating

By: Skytrain

Skytrain — Tue, 01 Nov 2016 23:08:31 +0000

It seems they are also cutting their own senior staff to save money.

By: somuchless

somuchless — Tue, 01 Nov 2016 22:45:53 +0000

One Cayman lol

By: frank

frank — Tue, 01 Nov 2016 22:17:15 +0000

no one at ketech seems to know what they are doing
all they do is shuffle the deck with the same useless cards
instead of creating a new deck with new cards.
logic was your brand name so you brought on cellone
all you had to do was to create a logo as logic / mobile
I wonder what name they are going to use for logic cayman
another waste of money.

By: MWD

MWD — Tue, 01 Nov 2016 20:53:38 +0000

Now I can have ONE company that provides bad service rather than the multitude I had before.. Brilliant

By: Rhonnda Oliver

Rhonnda Oliver — Tue, 01 Nov 2016 20:51:51 +0000

Aside from the continuing service downs and speed issues that seem to be almost constant these days, I had to contact Logic’s customer service not that long ago…and yes, they can rebrand themselves all they like, I will still think of them as Logic (or the lack thereof). I was dreading the encounter, but ended up speaking with a lovely man who was incredibly helpful.

There is at least one there who gets what customer service is about.

By: Oppressed

Oppressed — Tue, 01 Nov 2016 20:41:11 +0000

I’ve had NO northrock e-mail “service” since Sunday morning. A call to the “help” desk and I was told “they’re working on it, but there is no time frame available”

Their pathetic web site doesn’t even list the northrock server as being in trouble . . . again. The whole mess hasn’t worked properly for at least the past three months.

Please, please, my primo, can I have my e-mail service again??????

By: Peter shaw

Peter shaw — Tue, 01 Nov 2016 19:44:48 +0000

And crappy service from north rock and poor reception from cable vision

By: Hurricane

Hurricane — Tue, 01 Nov 2016 19:43:49 +0000

ONE BIG Mess!

By: FedUpinSmiths

FedUpinSmiths — Tue, 01 Nov 2016 18:56:52 +0000

The problem is that no-one believes them. They have lost all credibility.

By: Q

Tue, 01 Nov 2016 18:55:45 +0000

Affordable?… just give people what they are paying for.

By: FedUpinSmiths

FedUpinSmiths — Tue, 01 Nov 2016 18:55:22 +0000

You are correct – they are VERY trying.

By: FedUpinSmiths

FedUpinSmiths — Tue, 01 Nov 2016 18:53:55 +0000

….to sum up – ONE completely useless company.

Perhaps if staff were properly trained the service may be better, but at the present time just stringing words together seems to be a challenge for some of them.

By: hard at work

hard at work — Tue, 01 Nov 2016 18:48:40 +0000

Does this mean there will be ACTUAL cell service again? So many areas that are “dead zones” I have to step outside my back door, just to make or receive a cell call! Even then I spend most of the conversation saying “how about now…is that better? Can you hear me now?” FIX IT CELL-LOGIC-ONE!

By: Honest Steve

Honest Steve — Tue, 01 Nov 2016 18:02:12 +0000

Mobility. M3. CellONE. IBL. Logic. Northrock. Cablevision. Their business strategy appears to be to offer the worst service and when people start to realize, change the name, start fresh.

“Mobility was a bad company. We are now M3 Wireless.”
*1 year later – People seem to be complaining about M3 Wireless*
“M3 Wireless was a bad company. We are now CellONE.”
*A few years later – People seem to be complaining about CellONE & Logic*
“Logic was a bad company. We are now One Communications.”

By: tree frog

tree frog — Tue, 01 Nov 2016 17:49:39 +0000

Bermuda is mixed up real bad. Company says, yep, we’ve been rubbish and says it’s sticking $20m into stuff that makes it better and everyone bad mouths it.
What happens when there really is bad news?

By: Family Man

Family Man — Tue, 01 Nov 2016 17:47:05 +0000

I think they missed the ‘N’ off the front of the one.

By: oh dear

oh dear — Tue, 01 Nov 2016 17:32:52 +0000

I contacted by telephone the ‘help’ desk last Saturday and spoke with a lady who introduced herself as Kim of Spectrum. That was the first call- the second upon enquiry she said she worked for Logic – but the story is that– both calls ended with she abruptly putting the phone down – with no response to my enquiry. Will this ‘service’ continue, Mr. Amaral?

By: wassup

wassup — Tue, 01 Nov 2016 17:19:47 +0000

they both became part of logic ages and ages ago

By: wassup

wassup — Tue, 01 Nov 2016 17:19:18 +0000

To be fair, the story does say that they will communicate with customers over the roll-outs and it does state that there will be increased customer service staff. at least they are trying?

By: Response

Response — Tue, 01 Nov 2016 16:55:54 +0000

Northrock and Cablevision were already Logic.

By: Glowstick Tracker

Glowstick Tracker — Tue, 01 Nov 2016 16:53:03 +0000

you can put lipstick on a pig but it is still a pig.
there is absolutely no customer service from logic and everything they touch goes the same way. No warnings, no service, no explanations, no apology over charge and underdeliver.
they should save money and be more accurate by calling themselves No instead.

By: Jus' Wonderin'

Jus' Wonderin' — Tue, 01 Nov 2016 16:42:47 +0000

and ONE owner who doesn’t care about the people.

By: Shag

Shag — Tue, 01 Nov 2016 16:29:21 +0000

Where does Northrock and Cablevision come in this reorganization

By: somuchless

somuchless — Tue, 01 Nov 2016 16:13:17 +0000

If it is called One there shouldn’t be an ‘s’ on Communications. They should’ve asked me to help them pick a new name. I had more than One idea.

By: CommonCents

CommonCents — Tue, 01 Nov 2016 15:48:11 +0000

Ok a new name, and promises of much needed investment in technology. But what about getting back to the basics – like taking care of your customers? Better, more proactive communication is needed. Having adequate staff on hand to deal with walk in & telephone customers.

My recent attempts to contact your company through conventional channels all resulted in dismal failure – dropped calls, unanswered voice mail (when I could leave a message), being transferred to remote call centers that couldn’t help, I could go on ad infinitum.

I know I’m not alone in being on the receiving end of very poor customer service.

By: Not the Um Um show

Not the Um Um show — Tue, 01 Nov 2016 15:37:13 +0000

I did not realize that this was the ” Not the Um Um show”

By: Revelations

Revelations — Tue, 01 Nov 2016 15:35:16 +0000

Couldn’t care less about your re-branding. We just want consistency in service and that we get what we pay for.

By: Family Man

Family Man — Tue, 01 Nov 2016 15:34:33 +0000

They have the nerve to use the word Communications in their name?

For anybody that’s ever tried to reach them the irony is inescapable.

By: 1st

1st — Tue, 01 Nov 2016 15:33:27 +0000

ONE

By: TimBuc

TimBuc — Tue, 01 Nov 2016 15:20:28 +0000

We don’t care about all these mergers!!! Just make internet
Affordable for the common people.

By: Um....

Um.... — Tue, 01 Nov 2016 15:10:59 +0000

ONE bad network. ONE bad customer service experience. ONE aptly-named company.