Comments on: Bank Of Butterfield: ‘This Statement Is False’

By: Kathy

Kathy — Thu, 05 Jan 2017 08:59:17 +0000

The bank needs to invest in the new microchip cards that they have been using in Europe for years! They have been promising customers that they are coming but are still lacking this service for their customers.

In the meantime, if they are happy to pay fraud claims, that is fine but wouldn’t it be less expensive for the bank to invest in these new microchip cards for their customers?

By: bandit

bandit — Sat, 31 Dec 2016 14:50:27 +0000

Ditto your comment. A family member was hit after using ATM machine at Maximart….account emptied. Explain that BNTB. To add insult to injury, the bank said it would take 3 to 5 working days before they would send fraud form. So how long after that before getting money back??? I also know a banking officer working for BNTB who had their credit card compromised.

By: Island Musings

Island Musings — Fri, 30 Dec 2016 19:11:27 +0000

Well thanks for that useful info (not) I got hit and only use my ATM card in Bermuda and have not given out my pin or personal information to anyone but someone in Santo Domingo was able to withdraw from an ATM machine money from my account without my card or PIN – obviously they are smarter than BNTB

Still waiting for my paperwork that can only come to by Email to fill out so I can hopefully get my hard earned money back guess I have to wait the full 10 days to get the paperwork and hope a new card is available next week as promised.

Hope BNTB does some serious investigation on this. Sadly no one seems to care anymore, not our problem.