Comments on: Marine & Ports Online System “Intermittent”

By: frustrated with Marine and Ports

frustrated with Marine and Ports — Tue, 01 Jun 2021 14:50:35 +0000

Marine and Ports is in the running for the WORST government department with their antiquated systems and protocols. They are not user friendly AT ALL, and the department needs to be completely revamped.

Why do all watercraft and moorings expire on the same day?
Why is their website so terrible?
Why can I never get a human when I phone to ask for assistance?
Why does it take 8 weeks to get a mooring resized?

You want our taxes, but you’re not providing the services.

By: question

question — Fri, 28 May 2021 12:54:06 +0000

Seven thousand civil servants paid full pay to sit at home for a year, yet they can’t keep a simple website up and running.

By: Ringmaster

Ringmaster — Fri, 28 May 2021 09:31:44 +0000

If you finally manage to reach the new website it won’t accept your password. You have to make many calls to speak to someone who gives you a temporary password. The website has not carried over simple details such as a full home address – probably why it took 3 weeks for the paperwork to arrive. You are also unable to correct any information, such as the address, on the website.

By: James B Cornes

James B Cornes — Thu, 27 May 2021 22:14:04 +0000

This is very frustrating. I tried to pay online over a month ago several days in a row but the website was closed for maintenance. Now one working day before payment is due they offer no solution other than stand in line out in Paget with Covid protocols. Which means long wait times. They need to extend the deadline and not charge for being late as it is their fault.