Comments on: Customer Call Centre For Shorelink App https://bernews.com/2024/07/customer-call-centre-shorelink-app/ Bermuda's #1 source for 24/7 breaking news, photos & videos Fri, 10 Apr 2026 18:37:28 +0000 hourly 1 http://wordpress.org/?v=3.7.5 By: Hilarious! https://bernews.com/2024/07/customer-call-centre-shorelink-app/#comment-5950228 Sat, 13 Jul 2024 12:11:13 +0000 https://bernews.com/?p=1412050#comment-5950228 “Since the launch on Monday, we have received valuable feedback from residents who have downloaded the app. Our team has made several app feature adjustments since Monday morning. We can confirm that the issue regarding missing tickets in the cart has been resolved. Today, we are addressing customer-facing matters, such as language settings and allowing the download of multiple tickets.”

So there was no conference room pilot? No testing scripts? No customer/user testing before launch? Oh, right, Mr. IT is in charge. We can all rest at night knowing this simple ticketing system can never be hacked. (sarcasm) Has Mr. IT ever heard of SQL injection attacks? Oops, did I let the cat out of the bag that 10 to 12-year-old hackers are going to have a field day?

Will the bus drivers need to be retrained because of changes to the application?

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