Gov Awards Contract to Lagan Technologies

The Department of E-Government today announced that Belfast-headquartered Lagan Technologies has been awarded the contract to implement a pilot programme utilising cloud-based enterprise case management software for the Government of Bermuda. The programme will go live in the summer.

Making the announcement, Michael Scott, Minister of Energy, Telecommunications and E-Commerce said: “This new technology will help us better serve the people of Bermuda in a timely, efficient manner. Similar solutions are already being used successfully in many other countries around the world and I look forward to its implementation in Bermuda in the near future.”

David Atwood, Director E-Government said: “”At Your Service Bermuda” is the motto of our Civil Service. We believe that the Lagan cloud solution is a pragmatic way for us to achieve some of the benefits we have observed in Government Organizations on both sides of the Atlantic implementing 311 type solutions.”

Bermuda will be Lagan’s first government deployment for a small island state of cloud-computing software and their second implementation at national government level. Lagan currently serves nearly 200 governments at local, regional, state and national level, primarily in the UK and North America, providing a range of G2C technology solutions, on-site, cloud-based and mobile.

The initial implementation will focus on queries (both phone and web) to the Transport Control Department, responsible for the issuance of both driving and motor vehicle licenses. The eventual intention is to case manage requests from Bermudian citizens for a wide range of government services across multiple government ministries.

David Moody, CTO of Lagan, said: “We are delighted to have won this important pilot contract to support the Government of Bermuda in delivering services to citizens. This is the first implementation of cloud-based enterprise case management that we have executed at national level and it puts the Government of Bermuda at the forefront of G2C innovation globally.”

Martin Walsh, Customer Insight Manager, Ministry of Energy, Telecommunications & E-Commerce said: “Our research identified LAGAN as a clear leader in the provision of Customer Relationship Management systems for Government Contact Centres serving populations of our size. Site visits to Hampton, Virginia; Argyll & Bute in Scotland; and three locations in England confirmed LAGAN’s excellent relationship with their clients. This combined with the availability of their new OnDemand “cloud based solution” that negated the need to initially purchase any hardware or software, established LAGAN as clearly the best choice for our pilot.”

More information about Lagan Technologies can be found at www.lagan.com

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