Capital G Implements New Banking Technology
On the 16th of July, 2012 Capital G Bank Limited implemented a new integrated core banking system. The company said the new system is expected to provide a more modern, flexible and cost effective banking solution which, in turn, will help Capital G to achieve its commercial aspirations for enterprise growth and long-term competitive advantage.
Ian Truran, President & CEO, Capital G Bank Limited and Capital G Trust Limited said: “Capital G has made a significant commitment to invest in technology that will support the Bank in its effort to be a leading full service bank in Bermuda. We worked in close partnership with Fiserv, Inc. to ensure a smooth transition to the new system.”
Capital G selected Fiserv as its technology partner choosing to implement a full scale Fiserv solution based on the Signature® bank platform. Additional components include Teller and Aperio™ for channel management, AML Manager, Asset Liability Manager and Fraud Risk Manager™ for compliance and risk management, Nautilus® for enterprise content management and Corillian Online® as its eBanking platform for consumers and businesses. Fiserv is a leading global provider of information management and electronic commerce for the financial services industry, providing integrated technology and services that create value and results.
“Capital G joins a growing list of financial institutions across the globe that have selected Fiserv for our experience in delivering a flexible and integrated set of solutions,” said Rene Salazar, managing director for Latin America, the Caribbean and Canada, Fiserv. “With the advanced, SOA-based architecture of Signature and the world class portfolio of financial services solutions from Fiserv, the resulting technology infrastructure can serve as a powerful engine for growth.”
Mr. Truran continued: “The Fiserv conversion will allow Capital G to offer a more diverse range of products and services to suit our clients’ individual needs, including a new eBanking platform, Corillian Online from Fiserv, that will provide enhanced features and functions for our corporate and personal banking clients.
“Capital G remains committed to maintaining a reliable and stable core banking platform and will continue to adopt globally accepted technologies and practices in order for us to maintain the highest levels of customer service, while also adhering to the ever growing regulatory requirements for reporting and monitoring.”
“Following the implementation of Fiserv solutions, Capital G will make significant strides in achieving cost effective growth and providing enhanced digital banking services,” said Steve Tait, group president, International, Fiserv. “We partner with our clients to help them leverage technology to best serve their customers and create a powerful next generation banking experience.”
Signature from Fiserv is a real-time, multi-lingual, multi-currency, integrated core processing solution for global financial institutions supporting a wide range of deposit and lending products.
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Might be a great new system, but the implementation of the new online system in conjunction with this was sadly lacking. Both myself and another who use their new online system have has issues transferring funds between Capital G and other local bank accounts, both inbound and outbound .. In addition, as part of the conversion, Capital G has not transferred any account history across, whoever thought that was a good idea is clueless. Multiple account lockout issues, I mean who tested this conversion – poor marks indeed!! Good people, at the very least closely check your recurring account transfers and make sure your car payments, salaries, mortgages, etc are still getting paid OK would be my advice ..
Compared to the other banks implementations, if that is all that has occured… not too bad.