Outage Affecting Credit & Debit Cards [Resolved]

December 4, 2015

[Updated] HSBC Bermuda said they are “aware that there is an outage on both credit and debit cards at merchant point of sale. ATMs are currently available for customers requiring cash.

“We apologise for the inconvenience this may cause. We will provide our customers with an update as soon as additional information is available,” said a spokesperson.

Update 11.50am: HSBC said, “We have been advised that the issue lay with an overseas card processor and impacted multiple banks both on and off the island. The issue has now been resolved. We thank our customers for their patience.”

Update 12.12pm: A Bank of Butterfield spokesperson said, “As a result of a technical problem experienced by a US-based processor that provides services to the island’s banks, certain POS transactions could not be completed this morning. We are advised that the problem is now resolved and Butterfield POS transactions are being processed as normal.”

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Comments (4)

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  1. Tt says:

    What about Clarien

  2. Cranberry says:

    Why did the backup systems get used… Banks spend millions on these – then when they are needed they don’t work or are not even used… LMAO..!!

  3. BermudaCompany says:

    Thanks for notifying stores and shops as we had to find out on our own firstly. I know we all fill out your forms to get your credit cards machines, so you do have all our details.

    Thanks again for having us pull out our hair as well as having our clients wonder if their is any monies on their cards.

    No news is good news I presume. Wonder if the banks will waive our transactions fees for today?

    • Think about it says:

      If you couldn’t process transactions, how would you incur transaction fees?