Clarien Offer Dedicated Hour For At Risk Clients

March 24, 2020 | 0 Comments

Clarien’ banking operating hours will be amended during the Covid-19 pandemic, and they will “dedicate the hour of 9am – 10am to serve at risk clients,” such as the elderly or anyone with depressed immunity or have an ailment that may make them more vulnerable to virus exposure.

A spokesperson said, “Clarien announced that banking operating hours will be amended in order to provide essential banking services only. Clients are encouraged to practice self- isolation and self- quarantining where necessary.

:In-branch transactions and visits to the branch should be limited for the safety of our employees and clients. Social distancing will be strictly enforced when entering Clarien facilities. The use of our digital banking portals is strongly recommended.

“Effective March 25, clients are advised of the following amended hours and operational enhancements:

Clarien Amends Operating Hours Bermuda March 2020

“Please be advised that Client Service Centre operating hours remain 8:30AM – 4PM, Monday through Friday. There are no changes to wire cut-off times, No Wait and Commercial Drop Box deposits or credit card payments.

Support For Clients

“Clients are encouraged to visit the dedicated relief portal online to submit information regarding their financial circumstances. Consideration will be given to possible solutions, which may include:

  • Interest only payment periods
  • Skipped monthly loan payments
  • Increases in credit card limits

“We have also temporarily waived the following fees for all customers in March and April:

  • Credit card late payment fees
  • Credit card item overlimit fees
  • Loan late payment fees

“Listening and helping our customers will continue to be our top priority. We remain committed to serving our community. If you have questions or concerns, please visit here for ongoing updates of Clarien’s response to the situation.”

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As the island and world deals with the Covid-19 pandemic, we are doing our best to provide timely and accurate information, and you can find more information on the links below.

Officials are urging everyone to please follow all guidance like washing your hands, adhering to self quarantine if relevant, and practicing social distancing, and they have asked that if it is not urgent, a necessity or work, to please stay home to prevent the spread of the coronavirus.

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