HID: Walk-In Customers For Certain Services

May 7, 2020

The Health Insurance Department [HID] is “accepting walk-in customers for cash premium payments as well as new enrollment applications only,” and all walk-in customers must wear masks.

A government spokesperson said, “The HID office is staffed with a reduced complement of employees to facilitate walk-in customers.

“HID is located at 48 Church Street Sophia House 2nd Floor. Operating hours are 9:00 AM to 11:45 AM and 1:00 PM to 3:45 PM.

“HID continues to provide support for Policyholder and Provider claims submission and client services via the phone and email contacts below:

General Questions

  • For general questions by phone please call 295-9210
  • For general queries by email please use hip@gov.bm


  • For queries on claims and claim payments, please email hidproviders@gov.bm
  • To submit claim[s] by email please use hidclaims@gov.bm


  • For information about how to make a premium payment please call 295-9210 or send an email to hip@gov.bm
  • Premium payments can be made using HSBC/BNTB online banking, direct debit or credit card
  • For clients making premium payments by check, a drop box is available at the HID office building.

“Please visit the HID Website for updated information, instructions or forms.”

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