BermudAir Flying High Above Industry Average
BermudAir is flying high after achieving a world-class Net Promoter Score [NPS] of 70, placing the island’s flag carrier among the top airlines globally for customer satisfaction.
A spokesperson said, “As Bermuda Day approaches, BermudAir, Bermuda’s flag carrier, is proud to share that the airline has achieved an extraordinary Net Promoter Score [NPS] of 70, a world-class customer satisfaction ranking that places BermudAir among the highest-performing airlines globally. For Bermuda, the milestone is about more than aviation. It is a powerful reflection of the island’s warmth, hospitality and ability to deliver premium experiences that travellers genuinely love, remember and recommend.
“Net Promoter Score, commonly known as NPS, measures how likely customers are to recommend a company based on their overall experience. It is one of the world’s most recognised benchmarks for customer loyalty and satisfaction. In aviation, an industry where operational challenges and high traveller expectations often impact customer perception, average airline scores typically range between 27 and 33, while even leading global carriers often fall within the 45 to 50 range.
“With a score of 70, BermudAir now ranks among an elite group of brands delivering truly world-class customer experiences.”
“This achievement means a tremendous amount to us because it comes directly from our passengers,” said Adam Scott, Founder & CEO at BermudAir. “From the very beginning, our vision has been to create an airline experience that feels more personal, more comfortable and more connected to the spirit of Bermuda. Knowing our customers are not only enjoying that experience but actively recommending BermudAir to others is incredibly rewarding. We are equally proud of and grateful to our incredible team members whose dedication, care and daily commitment bring this experience to life and make this recognition possible.”
The spokesperson said, “Since launch, BermudAir has taken a different approach to regional travel by focusing on thoughtful service, premium comfort and creating a calmer, more seamless journey for travellers. The score is a reflection of the consistency of its operation as well as the dedication of team members who bring Bermudian hospitality to life every day.
“From streamlined online booking and responsive customer service telephone support, to efficient airport experiences, warm onboard service, and reliable operations, every detail is carefully designed to enhance the customer’s experience.”
“As Bermuda’s airline, every journey is an opportunity to showcase the very best of our island,” added Adam Scott. “This recognition reinforces what makes Bermuda special, our warmth, our hospitality and the genuine care we extend to others. It is also a testament to our team, whose passion and commitment ensure every guest experience reflects the very best of Bermuda.”
The spokesperson said, “This milestone represents an important strategic moment for BermudAir as it continues expanding its network and strengthening connections between Bermuda, the United States, Canada and the Caribbean. The achievement will also play a key role in future brand storytelling, tourism partnerships, recruitment initiatives and marketing campaigns.”
“We would not be here without the trust and support of our passengers,” added Mr Scott. “Their feedback, loyalty and enthusiasm have helped shape BermudAir into the airline it is today. We are deeply grateful to every traveller who has chosen to fly with us, as well as to our employees whose hard work and dedication every day continue to earn that trust and loyalty.”
The spokesperson said, “As Bermuda prepares to celebrate Bermuda Day, a time rooted in pride, identity and community, BermudAir affirms that the milestone serves as a reminder that Bermuda can deliver experiences that stand confidently on a global stage.
“For more information, visit www.flybermudair.com.”
