RA Proposes Automatic Compensation

February 21, 2020 | 1 Comment

The Regulatory Authority [RA] has re-opened the Preliminary Report for the Principles of Consumer Protection to include an automatic compensation proposal.

A spokesperson said, “The Regulatory Authority has re-opened the Preliminary Report for the Principles of Consumer Protection to include the addition of a significant new proposal: automatic compensation to consumers from their broadband and telephone providers for loss of service, missed service appointments and delays to the start of a new service.”

Jozelle Opoku, Head of Regulation for the RA, said, “Due to recent observations of the electronic communications sector, the RA is re-opening the Preliminary Report to accommodate this additional protection and encourage consumers in this sector to provide their feedback during the public consultation period.

“The final document will be a point of reference for all stakeholders to better understand their rights and responsibilities.”

The spokesperson said, “Other recommendations contained in The Principles of Consumer Protection include:

  • Better handling of complaints for services such as, the supply of fixed and mobile telephone, long distance, internet access, subscription television and electricity,
  • Holding sectoral providers responsible to provide honest marketing and advertising, and,
  • Ensuring bills are easy to understand

“To comment on the Principles of Consumer Protection, select the Public Consultation link at www.ra.bm or email consultation@ra.bm on or before 5.00pm on Friday March 20, 2020.”

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Comments (1)

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  1. Ridiculous Association of Bureaucrats says:

    Oh surprise surprise. Let’s consult again on the obvious while we collect another 6.5M a year. Ridiculous.

    Get out of the way. Open the licenses up for telecoms and approve the belco sale. At least that will justify the bloated positions created under William’s watch.

    Government needs to include the RAB in the budget just like BTA.

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