Hurricane Nicole: Logic, CellOne Network Update
[Updated] CellOne said its cellular network is running at 72% as of 8am this morning, adding that “technicians continue to attend remaining issues in various sectors across the island.”
The company said, “Following Hurricane Nicole, CellOne is reporting its cellular network is currently running at 72% as of 8am this morning. Technicians continue to attend remaining issues in various sectors across the island.
“Logic is reporting island-wide outages as a result of power loss and downed lines. Technical field crews were dispatched early this morning to make assessments and repairs continue to take place.
“The public is also being reminded that modified business hours are still in effect for both companies as follows:
Friday, October 14
- Payment Centre – 30 Victoria Street – Closed
- CellOne Retail Stores – Church Street, Heron Bay Marketplace, Water Street – Closed
- CellOne Customer Care – 700.7000 – open 24/7
- Logic Customer Care [Non-Technical Support] – 292.5544 – 10:00AM – 11:00PM
- Logic Technical Support – 296.9600 – closed
Saturday, October 15
- Payment Centre – 30 Victoria Street – Open Saturday 9:30AM to 5:00PM
- CellOne Retail Stores – Church St 8 to 6, Heron Bay Marketplace 9 to 6, Water St – Closed
- CellOne Customer Care – 700.7000 – open 24/7
- Logic Customer Care [Non-Technical Support] – 292.5544 – 10:00AM – 11:00PM
- Logic Technical Support – 296.9600 – open 9:00am to 5:00pm
“We would like to reassure our customers that our field crews are working hard to ensure as fast a recovery as possible to our networks and we thank everyone for their continued patience,” says Frank Amaral, Keytech CEO.
“I am extremely relieved that no-one was badly hurt during Hurricane Nicole. Bermuda, as ever, has reacted magnificently to the challenges posed by this large storm and everyone is playing a part in returning the Island to normality.”
The company also noted that all TV channels are back online with the exception of 144.
Updates will continue to be provided through the status.logic.bm web page for Logic Cable and Internet customers. CellOne customers are able to monitor coverage updates at cellone.bm under the Recent News section.
Update Sat Oct 15th: As of 9AM Saturday morning, CellOne is reporting 82% of the network recovered.
“The west end in particular has been severely damaged by the storm. The team has managed to bring the Scaur Hill site back online,” the company said.
“Logic Internet and Cable are reporting 63% of customers having service restored. As of 9AM October 14th, the morning after the storm, there were 10,550 customers without service. That number has been decreased to 3,921.
“This number includes customers without power at their homes. Once Belco has been able to restore power to an area, additional customers will automatically come online.”
“Our field techs are working through the current weather conditions to repair all visible and customer reported damages. We will continue to press through until systems are fully restored, and thank customers for their continued patience,” says Frank Amaral, Keytech CEO.
For our ongoing live updates on Hurricane Nicole click here, and for all coverage of Nicole click here.
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If you live in St. Georges 72% is about the best that Cellone normally provides. Our phone on Digicel had phone & data throughout the storm. Cellone, sporadic phone and data non-existent. Which is only slightly worse than their day to day service. Come on Cellone. Do something about your service in St. Georges.
Agreed..service has been terrible all day!
Can’t be just me who sees …
BTC/Digicel’s support is improving rapidly and may soon rival TBi’s ever-present support.
Logic support is ever-nonexistant and has manganged to pull down Cablevisions lackluster support even further!
I really hope the executives of Keytech read these posts as most of their west end cutomers have a serious bone to pick with them and their logic and cablevision services.
The audacity Keytech has to sub contract their customer service line to a US based call center and have them try and explain why our services are still out. This media release says one thing and the service rep says something completely different. The rep has informed me that they have taken thousands of calls from disgruntled Bermuda residents who still have no service.
So who is telling the truth Mr. Amaral and Co.? Your frustrated customers would like to know!
PS we better get a serious credit off October’s bill