BELCO To Begin Conducting Market Research

December 8, 2016

BELCO is advising its customers that it will be undertaking a customer survey throughout December.

The research will be conducted by Total Research Associates [TRA], a public opinion and market research firm and its partner, Corporate Research Associates [CRA]. It will include telephone and online surveys and will run from December 9 to December 22.

A spokesperson said, “Customers who receive their bills electronically should expect to receive an invitation to participate via email between December 9th and December 15th, with a link to the online survey.

“The invitation email will be sent by CRA and will come from the following email address:

“To ensure the sample of participants who complete the survey are representative of BELCO’s customer base, a series of demographic questions will be asked. Customers can be assured that all information will remain completely confidential.

“If customers have any questions about this survey, they are invited to email or contact Kerry Judd at 298-6126.”

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Comments (2)

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  1. Y-Gurl says:

    You need to employ and pay survey groups?

    Never answer your phones during outages
    Rates are far to high
    Your infrastructure is garbage
    You shouldn’t be buying up companies but investing that money in your plant
    You need competition

    I’ll send you my bill

  2. DA says:

    A market research on the monopoly they got running?