CG’s Medical Business Is Going Paperless

August 11, 2021

CG Insurance announced that its medical insurance business will be “going paperless” starting on Monday, August 16th, and clients “will no longer receive their explanation of benefits through the postal system” and instead can visit the CG Insurance Member Portal.

A spokesperson said, “CG’s medical insurance business is going paperless to strengthen communications and support for its medical clients, from group health members and providers to individually insured clients.

“As of Monday, August 16, client access to medical information will be through the CG Insurance Member Web Portal. Clients will no longer receive their explanation of benefits through the postal system.”

“There are multiple and overlapping reasons for taking this step to full-on electronic communications,” Beth Frazier, CG’s Chief Operating Officer for Health, said.

“First and foremost, it’s about making things more convenient for our clients. They will have secure, 24/7 access to their medical information while the change will strengthen business efficiencies to streamline and facilitate our communications with them.”

The company added, “Clients can use the Member Web Portal to view their claims history, claims-in-process, schedule of benefits, requests for information and their active plans. All that’s required for access is their CG certificate number. CG’s move to paperless communications underlines its continuing commitment to environmentally and socially responsible practices.”

“We want to do our part in ways big and small to achieve greener, more sustainable practices; to reduce our carbon footprint and, simply, to contribute to a better world,’ Ms Frazier said. ‘It is about taking steps that benefit our clients, our employees and the community.”

In addition to its paperless initiative on August 16, CG Insurance will also merge its Health and Property & Casualty Online Portals to provide clients with a consistent, convenient one- stop digital experience. This means that clients with Medical and P&C insurance will be able to access both through the CG Member Web Portal.

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