Customer Call Centre For Shorelink App
The Shorelink App is now operational and officials are continuing to improve the app.
A spokesperson for the Ministry of Transport stated, “Since the launch on Monday, we have received valuable feedback from residents who have downloaded the app. Our team has made several app feature adjustments since Monday morning. We can confirm that the issue regarding missing tickets in the cart has been resolved. Today, we are addressing customer-facing matters, such as language settings and allowing the download of multiple tickets.
“We encourage any customers who need assistance to contact Shorelink App support by phone at 441-292-3851 or through the contact form on our website. The call centre is based at the Department of Public Transportation, and customer service representatives are available to assist from 8:00 am to 8:00 pm, Monday through Sunday.
Key Points:
- “Optional Use: The app is optional for all passengers, including Seniors and Special Person’s Card [SPC] holders. Seniors requiring additional assistance downloading the cards are encouraged to contact the call centre.
- “Traditional Fare Methods: Passengers can still use traditional fare methods, including cash payments with exact change on buses and ferries.
- “No Price Increase: App fares remain the same as current fare prices.
- “Paper Transfers Eliminated: Digital tickets eliminate the need for paper transfers, with validation times allowing ample transfer time.
“The Ministry appreciates the ongoing feedback. For additional information or to provide customer feedback, please contact Sharelink at the call centre or website- www.shorelink.bm”
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Category: All, technology
“Since the launch on Monday, we have received valuable feedback from residents who have downloaded the app. Our team has made several app feature adjustments since Monday morning. We can confirm that the issue regarding missing tickets in the cart has been resolved. Today, we are addressing customer-facing matters, such as language settings and allowing the download of multiple tickets.”
So there was no conference room pilot? No testing scripts? No customer/user testing before launch? Oh, right, Mr. IT is in charge. We can all rest at night knowing this simple ticketing system can never be hacked. (sarcasm) Has Mr. IT ever heard of SQL injection attacks? Oops, did I let the cat out of the bag that 10 to 12-year-old hackers are going to have a field day?
Will the bus drivers need to be retrained because of changes to the application?