HSBC Bermuda Resolves Card Payment Issue
HSBC Bermuda confirmed that issues affecting some Visa Gold and Visa Classic credit card transactions linked to personal PayPal wallets have now been resolved following recent service interruptions tied to enhanced security controls.
A spokesperson said, “Following the recent interruptions to some services attributed to the implementation of enhanced security controls, HSBC Bermuda confirms that the issue impacting a subset of Visa Gold and Visa Classic credit card transactions is now rectified for retail customers transacting to their personal PayPal wallets.
“Customers who hold Visa Gold and Visa Classic credit cards are now able to complete transactions that were previously experiencing declines, including certain types of fund transfers to third-party payment services [e.g. PayPal, electronic wallet funding].”
Tanya Bule, Head of International Wealth and Personal Banking at HSBC Bermuda, said: “We’re pleased to confirm the issue has been resolved and thank our clients for their patience and understanding. We are glad to be able to restore this valuable payment channel to our retail customer base In Bermuda”.
A spokesperson added, “If any customer continues to experience any issues, they are advised to call the Customer Contact Center at 299-5959 to log the issue to receive Support.”
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