National Concierge Day To Be Held On March 6
The Bermuda Chamber of Commerce, in consultation with the Bermuda Hotel Association, and in partnership with WEDCO, the Fairmont Group, Swizzle Inn, Island Tours and Winsome Tours and Transport, will host the National Concierge Day on Wednesday March 6th.
Chamber Executive Director Joanne MacPhee noted; “The idea came to us as a result of a staff brainstorming session borne out of concern about the seeming lack of communication between the various industry stakeholders, as observed at our Tourism Division meetings.
The objective of the event is to improve the overall guest experience, through knowledge, understanding and networking. We want our frontline staff to have all the tools they need to help our guests make informed decisions.”
The day will begin with a boat tour from the Fairmont Hamilton Princess to Dockyard, where participants will be treated to breakfast at Bone Fish, compliments of WEDCO. That will be followed by a WEDCO sponsored tour of Dockyard.
The concierge team will then take a private mini-bus tour east towards St. George’s stopping at the Swizzle Inn in Bailey’s Bay for lunch. Following their personalized tour of St. George’s, the group will head into Hamilton for a trade show at the Fairmont Hamilton Princess. The entire whirl wind, whistle stop tour is scheduled to take seven and a half hours.
Mrs. MacPhee noted that the event would not have been possible without the generosity of all involved. “The Chamber had an idea, but absolutely no money to execute this rather impromptu initiative, so we reached out to everyone we knew to ask them to support the event and the response has been incredible, with almost all products and services being completely donated or heavily discounted. We cannot thank our partners enough for helping us make this happen.”
The two-hour trade show will showcase a myriad of guest related activities and products and give the concierge staff the opportunity to meet one-on-one with industry partners so that they can better understand their offering and begin to build relationship which will hopefully transcend into stronger partnerships.
13 properties and 32 staff have signed up for what is hoped will become an annual event. Any organization wishing to participate in the trade show is asked to contact Mrs. MacPhee directly jmacphee@bcc.bm before close of day Monday, March 4th.
Come on St George’s lets show everyone that we are so alive with history and more beaches than any other parish. A day in St George’s is worth the money and we will lead a new way forward for tourism to earn investment from goverment and overseas.
I think it’s great. Wish I was in there this week!