BELCO: Ensure Contact Information Up To Date
In its continued efforts to provide the most efficient response possible during outages, BELCO is asking customers to review their most recent electricity bill to ensure contact information is up to date and accurate.
“During outages, especially those related to storms and hurricanes, customers are often directed to call 955 during the restoration efforts”, states Kerry Judd, BELCO’s Corporate Communications Manager.
“When they do call, if the phone number keyed in for the property experiencing the outage does not match the phone number already in BELCO’s system against the account for that property, the customer may get a response from the system to this regard.”
“As we continue our preparations for the 2016 hurricane season, we want to ensure that all contact information in our system, especially telephone numbers, is accurate and completely up to date.”
In addition, BELCO said they wish to “ensure that all relevant customers who are dependent on electricity to run life support systems [i.e. life support/oxygen systems, body lifts for paralysis, etc.] are on its medical priority list.
“Patients who meet the requirements of being placed on the medical priority list must provide a letter from their Physician confirming the medical condition and the dependency on electricity for care [i.e. customer might be dependent on breathing apparatus that is electrically powered].”
“It should be noted,” continues Ms. Judd, “that in the case of a severe storm/hurricane and a major or extended power outage, BELCO may advise medical priority customers to attend the King Edward VII Memorial Hospital due to the severity of the damage to the transmission and distribution system in the affected area.”
“For example, if the customer’s property is fed from a branch line, but there is major damage to the main line upstream from which their branch line feeds, repairs must be completed on the main line first in order for their branch line to then be restored.”
Customers who need to provide updated telephone numbers or who have questions regarding being placed on the medical priority list should call BELCO’s Customer Care Department on 299-2800 or email info@belco.bm.
“Safe and timely power restoration to all of our customers, and especially to our special needs customers will always be a focus for BELCO,” concludes, Ms. Judd. “We remain committed to responding to our customers needs as quickly and as safely as possible.”
this is a joke right –
“When they do call, if the phone number keyed in for the property experiencing the outage does not match the phone number already in BELCO’s system against the account for that property, the customer may get a response from the system to this regard.”
even when you do update your information, old historical information appears on you paper[or online e-bill].
your systems get updated but your antiquated staff [in some instances] do not marry up.
i requested no paper bill and for 4 months received a paper and online bill after requesting in person and online [online on two occasions]
now you want my up to date info and provide an email address – i wish to say that the email system is a joke – takes months, if at all to get a response….better to call, wait, no show up and take the name of the customer rep you deal with and hope for the best