Bluewave & TBi Closes Customer Care Center
Bluewave & TBi Customer Care Center is closed until further notice to reduce the risk of exposure to Covid-19, and the company noted “there will be no cancellation of service.”
A spokesperson said, “The Bluewave and TBi Customer Care Center is closed until further notice to reduce the risk of exposure to Covid-19.
“Clients should call 424-2000 [Bluewave] or 296-9000 [TBi] regarding any service, purchase, or repairs to schedule an appointment. We will have someone on-call throughout the weekends to respond to client issues.
“Payments can be made as follows:
- on bluewave.bm or telebermuda.com
- online via your bank
- calling 424-2000 [Bluewave] or 296-9000 [TBi]
“Please note there will be no cancellation of service, while Bermuda strives to halt the spread of COVID-19 amongst our community. Both companies will also boost the internet speeds to ensure consist service to customers.
“We understand how vital communication is at this time, so previously scheduled installations will occur if no one in the household is under quarantine or isolation. Our installers will call clients before any planned work to confirm the health status of everyone in a home.
“If you have any questions, please email info@bluewave.bm or info@telebermuda.com.”
You can view all our coverage of the coronavirus Covid-19 pandemic here, our continuously updated live blog here and please recall to follow all guidance from the officials like washing your hands, adhering to self quarantine if relevant, and practicing social distancing!
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” Both companies will also boost the internet speeds to ensure consistent service to customers.
What does that mean? I note that they did not say that they were going to increase customers speed for free as was done by Digicell and One Communications
The boosted speeds will be free.