Colonial Group To Close Office To Walk-Ins

March 20, 2020 | 0 Comments

Colonial Group International will close its offices on Monday [March 23] for walk-in business but will continue to service clients without any disruptions.

CGI CEO Naz Farrow said: “It is clear that in Bermuda as well as the rest of the world we are facing an unprecedented challenge. At Colonial we are concerned and focused on doing what we can to keep our families and communities safe and healthy.

“The situation around novel coronavirus [COVID-19] continues to evolve, and we are committed to doing everything we can to ensure that our clients continue to access quality insurance coverage and solutions they need.

“But, at this time we have to ensure that we deliver them without compromising the health and well-being of our clients and staff. Therefore, we are offering our clients the ability to transact business with us via the phone or through our online capabilities.” The closure to walk ins will continue until further notice.

The company said that, “Clients can continue to renew their policies, pay premiums, file claims and get insurance quotes by accessing the following:

Colonial Medical

Any queries related to claims, customer service or administration call 296 3200.

Alternatively email claims to Medical_Claims_BM@colonial.BM or visit here to submit an enquiry via the web portal. You can also register here for the web portal.

Premium payments can continue to be made by credit/debit card via phone or by bank transfer [please reference your policy number].

Colonial Insurance

Any queries related to claims, customer service or administration call 296 3200

Alternatively you can email insurance@colonial.bm for general insurance queries, and claims@colonial.bm for all claims related queries.

Premium payments can continue to be made by credit/debit card via phone or by bank transfer. In all cases please reference your policy number.

Phone payments please call 296-3700 and pay by debit card, Visa and MasterCard.

You can also register via the online portal to make full payments by debit card, Visa and MasterCard or to access insurance documents. Visit hellocgi.com to register.

Claims settlements will still be issued directly into a person’s account.

Colonial Pensions

Our Client Services Team can be reached as follows:

  • Email: pensions_members_bm@colonial.bm
  • Website: here
  • Telephone: [441] 296-7526
  • Fax: [441] 296-5862

Colonial Life

Our Client Services Team can be reached as follows: -

  • Email: Life_CustomerService_bm@colonial.bm
  • Website: here
  • Telephone: [441] 293-5433

Ms Farrow added: “We will keep people abreast of any developments with updates via our website, social media platforms and media releases.

“These are difficult times and we apologize for any inconvenience our clients may perceive, but Bermudians are very resilient and by working together we will come through this.”

You can view all our coverage of the coronavirus Covid-19 pandemic here, our continuously updated live blog here and please recall to follow all guidance from the officials like washing your hands, adhering to self quarantine if relevant, and practicing social distancing!

click here Bermuda Covid-19

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