‘Digitally Transformed’ Post Office Experience

February 22, 2021 | 2 Comments

The Post Office’s new customer portal and mobile payments platform has been launched, serving as part of the Bermuda Post Office’s “journey towards a digitally transformed customer experience.”

A Government spokesperson said, “Following the rollout of Swift Postal in December 2018 across all of the Bermuda Post Office’s [BPO] branches, the Minister for the Cabinet Office, Wayne Furbert, JP, MP, announced the successful launch of the new customer portal and mobile payments platform, www.bermudapost.bm.

“Minister Furbert also notes that the BPO commissioned additional Swift Postal products in relation to mail and parcel handling throughout 2021.

Screenshot of part of the BermudaPost.bm website

screencapture-bermudapost-bm

“Minister Furbert pointed out that such projects are important milestones in the BPO’s journey towards a digitally transformed customer experience, by providing a unified suite of online postal and payments services, which will be accessible also from mobile devices.

“The launch of these new platforms and services are a success metric in the relationship delivered in partnership with leading postal solutions provider Swift Postal by Ascent Software.

“An integral part of the services provided is the deployment of a modernized Retail Counter Automation system called Swift Counter Automation. This has been customized to seamlessly service all of the BPO’s retail services as well as the newly launched customer portal.

“The platform includes integration with key third-party systems including UPU’s tracking systems, customs department, payment platforms and the Bermuda Government’s Accounting system.

“Additional increased value is also being provided through the deployment of the Swift Customer Web/Mobile Portal. This provides added online capabilities for customers to process payments from the comfort of their home and from mobile devices. Last but not least, the Bermuda Post portal has been revamped to provide a better user experience as well as a fresh look and feel.”

Minister Furbert said, “Since 1812, the Bermuda Post Office has been offering postal services to individuals and businesses in and around Bermuda and continues to diversify its offering to be the central and largest logistic network on our island. The BPO is well positioned to deliver a wide range of services across its different channels to meet today’s personal and business needs.

“Our aim is to continue enabling the post office to be Bermudian’s provider of choice for both postal and non-postal services within our community. We are committed to offering the public a better and more convenient service, increased customer satisfaction and easier access to all our postal and government services.

“Achieving this demands collaboration with strong technical partners who understand our landscape and journey. Over the past two years we have partnered with Ascent and Swift Postal to digitize services at the Post Office and I am pleased to announce the continued growth of our partnership that will see us digitize our government services from simple online forms to interactive and instant online processing.

“Ascent and Swift Postal have been a valuable partner bringing to the table their expertise in Postal Strategy, Postal Technology and Digital Transformation. Our partnership underscores our commitment to increase the level of service in Bermuda and continue to be a leading force within our community.”

Acting Postmaster General Richard Hazelwood said, “Bermuda Post was looking to modernize its existing services through a solution that is agile, reliable and scalable to be able to increase service offerings, optimize internal controls and improve end to end customer experience.

“The launch of our new Customer portal and mobile payments, together with the implementation of several operational platforms powered by Swift Postal is a testament to our commitment towards improving the customer’s experience.”

“As part of this collaborative effort, work is ongoing to extend the platform implementations to position Bermuda Post as the Government’s cash office through its retail network as well as by means of online payments through the customer payment portal Swift PayPort.

“As an Ascent Company, Swift Postal is focused on creating continuous value, scale and repeated success for customers like Bermuda Post. We aim to deliver the right design, technology, guidance, and support to achieve the best customer experience and increased operational efficiencies”, said Steve Camilleri Bowman, VP At Swift Postal and Head of Digital Solutions for Postal and Logistics at Ascent.

“We have established a strong partnership with Bermuda Post and we are committed to keep helping them in their service modernisation journey for repeated success.”

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  1. Joe Bloggs says:

    “Minister Furbert said, “Since 1812, the Bermuda Post Office has been offering postal services to individuals and businesses in and around Bermuda and continues to diversify its offering to be the central and largest logistic network on our island. The BPO is well positioned to deliver a wide range of services across its different channels to meet today’s personal and business needs.”

    Dear Minister Furbert, how do you reconcile that statement with the fact that it takes several weeks for a letter posted at the Hamilton Post Office to reach an address in Sandys parish?

    • 2020 Won says:

      Well, sometimes the mail has to travel by bus and, as you know, sometimes the busses don’t show up. Not our fault.

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