Bermuda Airport Earns Service Quality Award

March 13, 2024 | 8 Comments

L.F. Wade International Airport has been awarded the 2023 Airport Service Quality Award for ‘Most Enjoyable Airport in Latin America and the Caribbean’ by Airports Council International.

A spokesperson said, “L.F. Wade International Airport, the primary gateway that offers both the first hello and the last goodbye to Bermuda’s air visitors, is once again the winner of a major industry award. After having been voted the best airport of its class in the Latin American and Caribbean region by travelers in 2021, airport operator, Skyport, is honored to announce that Bermuda’s International Airport has been awarded the prestigious 2023 Airport Service Quality [ASQ] Award for ‘Most Enjoyable Airport in Latin America and the Caribbean’ by Airports Council International [ACI].”

Luis Felipe de Oliveira, Director General of ACI World, extended his congratulations in a heartfelt letter, emphasizing the airport’s success in meeting customer needs, “Your customers have spoken and recognized the successful efforts of your team in providing a superior customer experience. Warmest congratulations to you and your entire airport community.”

L.F. Wade International Airport pink bus entrance Bermuda March 2024

The spokesperson said, “ACI World is the representative body of over 2,000 airports globally, and its ASQ Awards program is renowned for identifying airports that achieve the highest passenger satisfaction ratings. This recognition from ACI World and the passengers themselves highlights the airport’s commitment to enhancing the travel experience that is shaped in part by its amenities, cleanliness, technology, customer service, on-time flights, and passenger processing.”

Aaron Adderley, President of Skyport, reflected on the airport’s achievement, “This accolade from ACI World and our passengers is a testament to the collective effort of our entire airport community. Building an environment that is conducive to a welcoming and pleasant experience for our island’s air visitors and resident travelers is a role that the airport group of agencies takes seriously, and to be recognized for these efforts is extremely rewarding.”

L.F. Wade International Airport Dusk with lake Bermuda March 2024

Mr. Adderley added, “The challenge is for each of our airline partners, service providers, and airport agencies to expand on this momentum, especially during the coming peak season when there will be more passengers and more overall activity stemming from what’s expected to be the highest number of daily flight movements the airport has witnessed in recent years owing to an active schedule led by American Airlines and BermudAir.”

The spokesperson said, “The ACI award represents the third major recognition for the L.F. Wade International Airport since Skyport completed the new $275 million state-of-the-art passenger terminal in December 2020, having also been the first airport in the region to obtain the industry’s Airport Health Accreditation for its comprehensive set of Covid protocols designed for passenger safety during the height of the pandemic in 2020.

“For further details about L.F. Wade International Airport and its services, visit Learn more about the significance of the 2023 ASQ Awards at”

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Comments (8)

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  1. LetariatPro says:

    Amazing feat since we are not near either location. Well done.

  2. This is great says:

    For Bermuda. Congrats to all staff, from topvto bottom,who have led to this designation.

  3. Joe Bloggs says:

    ‘Most Enjoyable Airport in Latin America and the Caribbean’

    And yet we are neither in Latin America nor the Caribbean. We are not even a full member of CARICOM yet!

    • Triangle Drifter says:

      No, we are not and we are not N America or the Eastern Atlantic either.

      Like it or lump it we get dumped in with the Caribbean. We are an itsy bittsy little rock of no real significance. We have to be put in a box somewhere.

      • Joe Bloggs says:

        Actually, I believe that geologically we are part of the North American plate.

        Economically, we are not part of USMCA nor were we part of NAFTA before that. Nor are we part of CARICOM (yet).

        Politically, we remain a part of the United Kingdom, even if physically removed from all other parts of it.

        But given our insurance presence on the world stage, it is wrong to say we are “of no real significance”.

  4. Rally Roo says:

    Our airport wins awards, our BTA wins awards….but our air arrivals are in the gutter and lag behind our peers. I would rather have tourist traffic rather than winning meaningless awards. If we are winning awards with bad tourist numbers, what are the successful countries winning?

  5. Hilarious! says:

    Since Bermuda is neither in Latin America nor in the Caribbean, the validity of the award and the intelligence of the judges is questionable.

  6. Vox says:

    It should definitely win the most ridiculously priced food award.

    $30 for a takeaway chicken sandwich with an extra $5 to upgrade from a pack of chips to fries! $14 for a beer.

    Please fix these, we shouldn’t be waving off of guests with a bad taste in their mouths and an empty wallet.

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