Digicel Launch ‘Smooth’ Switching/Postpaid Plan

As local number portability comes to Bermuda today [Mar 3], Digicel is promising mobile users a “smooth experience” when switching their numbers, and is also launching Digicel Postpaid Refresh, a brand new phone pricing plan which allows customers to pay in monthly instalments with no money down.

Joining Digicel  involves one of three steps:

• 1. In-store option: Customers should visit any one of Digicel’s stores with a valid identification, a current debit or credit card, proof of their current address, the last bill from their existing carrier and their current mobile phone.

• 2. The second method allows customers to request the switch to Digicel by calling its 24-hour Customer Care at 500-5000, or by emailing info.bermuda@digicelgroup.com, or by submitting a request online at www.digicelbermuda.com. Customers choosing this method will be invited to come into a Digicel to complete the process, choose their plan and collect their new SIM cards and phones.

• 3. For both options, Digicel will deliver SIMs and devices to customers within the Hamilton and hospital areas. Customers will also receive a call on their Digicel SIM to confirm the switch is complete.

Digicel Bermuda CEO Wayne Caines, said; “Since Digicel’s launch in Bermuda, we have continuously worked to deliver on our promise of best service and the introduction of local number portability is no different.

“As the only wireless carrier in Bermuda with a local call centre, we are fully committed to providing extraordinary customer service delivered by a team of dedicated professionals trained and ready to make the switching experience a seamless one.”

Digicel Postpaid Refresh, also launching today, allows customers to purchase smartphones by paying small monthly instalments, starting at $10 per month. Customers pay nothing upfront and may upgrade their handsets at any time. A customer may have up to two Digicel Postpaid Refresh devices at one time.

“At a time when the entire telecommunications industry in Bermuda is being refreshed with local number portability, it is fitting that we introduce our Digicel Postpaid Refresh phone pricing,” continued Mr. Caines.

“Digicel is proud to deliver best value and best service to its customers across Bermuda and this pricing plan and upgrade feature is testament to that – allowing customers to access the latest and greatest handsets through a payment plan that suits their wallet.”

Both existing and new postpaid customers are eligible for Digicel Postpaid Refresh. An important aspect to note is that the handset is not tied to a mobile plan contract; there is a separate agreement for the handset which allows customers to enjoy greater flexibility.

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