Bermuda CableVision Introduces 15MB & 25MB

October 31, 2012 | 42 Comments

[Updated] Bermuda CableVision today [Oct 31] introduced two new Broadband Link Internet services, with speeds of up to 15 Mb and 25 Mb, respectively. Both are available island-wide and are the fastest speeds offered to date by Bermuda CableVision.

“Power users, families in connected homes with numerous devices, geeks, gamers and anyone who craves more speed, will appreciate these new Broadband Link services,” says Terry Roberson, General Manager of Bermuda CableVision.

“These speeds enable users to do all the things they enjoy online, even if the entire household is engaged in activity at the same time. Whether it’s downloading movies and music, exchanging photos and video, using online applications, streaming video or navigating the web at lightning speed, it’s a new day in Bermuda and we’re excited to be a part of it!”

Jake Simon, Bermuda CableVisions’s Chief Technology Officer, adds: “This is a milestone for us and it is very good news for an important group of our customers. However, CableVision is in a position to offer even faster broadband speeds. With the deployment of our recent technology upgrades, we have been testing – and obtaining – speeds in excess of 150 Mb over high-speed cable modems.”

Bermuda CableVision’s new Broadband Link high-speed Internet services are being offered over the company’s advanced, fibre-based network. Customers are invited to contact their local ISP regarding their pricing and service offerings. The new 15 and 25 high-speed services require the use of a new CISCO DOCSIS 3.0 modem, which can be purchased from Bermuda CableVision at an affordable price, and in some instances subscribers may need to upgrade their home router for these higher speeds.

We are awaiting clarification on matters including launch date, pricing and more – and will update as able.

Update 11.35am: CableVision said the prices are $90 and $140 respectively, and confirmed it is available today.

Update 12.54pm: We are checking with the ISPs about whether they will be offering the 15/25MB and Northrock has replied saying they are not offering it yet, however it should be available in the next week or so.

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Comments (42)

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  1. Unbelievable says:

    Hhhhhmmmmmm
    first you should maybe focus on getting your current internet in better shape!
    Tired of the outages everytime its cloudy or a bit windy....

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    • YouRwrong says:

      really , I have their 6mb and logic as my provider and I have yet to experience any problem , except once when cable went down completely for a few hours , I find it fast and reliable . With this speed 2 computers can surf the net all whist streaming movies on apple tv.

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      • Cranberry says:

        Agreed - CableVision hasn't been a problem with me - I do remember the bad old days but since the new guy took over they have become very customer centric and problems etc are resolved speedily....

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      • enforcer says:

        I agree, I currently have the highest cable package 8mb and it works quite fine. It is way better than DSL. My home is totally connected, at any one time we have three computers running (two teenagers), I stream on apple TV, have wireless printers, automated lighting, whole home audio and IP cameras running on my Control 4 home automation system-Not the norm for an average household and no problems. This is just another way of fleecing you, as long as we have to pay two entities for these services it will always be a rip off.

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    • Mike says:

      Indeed.

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    • Where do I "BUY BDA" says:

      @unbelieveable. AGREED. Also can someone at Cablevision explain why, that with the slightest bit of breeze, multiple channels go off-line. Does my bill stop generating charges when you have outages???? I strongly doubt that. I can actually predict that it will rain within 2 minutes of a BLUE SCREEN on my TV.

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  2. CB2 says:

    Really?! $90 for 15MB on a shared infrastructure. SO at best you might get 3MB at peak times! Oh yeah don't forget the $130 to your ISP.

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  3. Bermyman says:

    Yeah, you might get that speed at 2am when hardly anyone is online. currently I have 8mb, anywhere between 6pm and 10pm my internet speed does not get above 4mb, I have never seen it hit 8mb and consistently stay above 7mb. I did a line test on the consistency of the bandwidth and it scored 'Poor' meaning that the the speed is so irregular it makes streaming movies unreliable at times. They are talking out of their rear end. They might be able to offer the speed but they don't have the bandwidth for the customer base, so you get about half the speed you pay for when you need it. As soon as my contract is over I am moving away from Cable.

    Worst of all, when cable has a technical issue, not only do you not have TV you don't have internet at the same time. And we all know how good the customer service is!

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    • Come Correct says:

      Umm shouldn't not providing the service you're paying for violate your contract? I've always wondered that. My service at cellone was great...until I bought a phone from them on contract.

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    • Y.N.W.A. says:

      I'm glad there are people out there that don't fall for the hype. I do speed tests as well, and the only time I get close to my 8MB is between midnight and 6AM (when most everyone is asleep) and even then I only get maybe 7MB. It's about time someone puts Cablevision on blast for their piss poor service.

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      • Cranberry says:

        Read your contract – no comms provider in the world will guarantee speed to your ip address at home prices… Want guaranteed speed ? Get a commercial contract and you’ll pay about $3600.00 a month for 10mb…

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        • Y.N.W.A. says:

          I'm not under contract and I am actively looking for alternatives to cablevisions atrocious service.

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          • Whatajoke says:

            Totally agree.

            Cablevision's customer service is an absolute joke. I just got off the phone with them to try and activate new service. Here is my experience:

            1. I would like to order HD Cable Television service please. Response: No can do - no HD cable boxes. The cable company cannot provide cable.

            2. I would like to order internet service please. Response: Please hold while I put you through to some voice mail box, never to be heard from again.

            The best part? The attitude of the lady on the phone. Almost angry that I am calling to try and activate new service! Must be nice to operate in a monopoly where:

            a) You can treat customers poorly, and they still come back
            b) If you manage to actually provide service to a customer (assuming they have the equipment to provide you in the first place), they can give you one third or less what you pay for (say 2MB avg speed on an 8MB package), and have zero repercussions.

            I for one can't wait to see this company fail. Once link Bermuda hits the market with quality bundled products (TV, Phone, Internet), Cablevision will see a mass exodus of their customers leaving.

            Don't bite the hand that feeds you!

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  4. George says:

    Cablevision you should spend more time working on providing consistent and reliable service rather than attempting to sell 'upgrades' that you won't be able to support! I encourage any Cablevision subscriber to do regular tests on your line using www.pingtest.net to monitor the quality of the service provided!

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    • Soooo says:

      The spead of Cablevision's local loop cannot be accuratly tested using pingtest.net. They only have control of your connection until they hand off to your ISP. Likewise your ISP only control between your local loop and their up-stream providor.
      If your with logic try http://www.logic.bm/speedtest.aspx or transact http://www.transact.bm/content/view/6/7/
      or Northrock http://speedtest.northrock.bm
      or link (CandW) http://www.linkbermuda.com/support/speedtest.aspx

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  5. Westerfield says:

    The prices CV is charging for this is scary as hell - Happy Halloween!

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  6. Mark says:

    My question is whether any of the ISPs are even offering these speeds yet and what sort of exhorbitant prices they'll be charging?

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  7. Highly Concerned2 says:

    Hmmmmmmm.....

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  8. David says:

    Yeah, right! They can't provide the 4MB that I am paying for to my neighborhood. Isn't it fraudulent when you offer something for sale that you can't provide? Has this additional bandwidth dropped out of the sky?

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    • Cranberry says:

      Read your contract - no comms provider in the world will guarantee speed to your ip address at home prices... Want guaranteed speed ? Get a commercial contract and you'll pay about $3600.00 a month for 10mb...

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      • Mad Dawg says:

        Which ISP do you work for?

        If I went and bought a 6 pack of beer and they only actually gave me 4 of them, I'd want the other two that I paid for. Is that simple enough for you?

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        • David says:

          Like, how many bathtubs could you fill simultaneously from one garden hose? How can they be legally permitted to keep selling what they do not have?

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          • really... says:

            They can do it because it's broadband. If you understand what "broadband" is (and they really hope you dont) you would realize that the 8Mb or what ever they are offering is the combined shared service. It's not incorrect but it is misleading.....say, who does that remind me of?..

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  9. US Observer in Pink Sand says:

    http://www.bandwidthplace.com/

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  10. Who Done it says:

    When I can get the ISP and Broadband for one reasonable price I will make a switch, lets go get the legislation in that will help benefit the people... One Price for everything please...

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  11. flo says:

    What a rip-off! I thought maybe they'd keep the prices the same and just up the bandwith. Wishfull thinking I guess.

    I had CV and had the 10mb service from transact and in the evenings I was lucky if I got 1.5mb down. Absolutely terrible. Switched to BTC and at least I get 8-8.5mb more consistently

    Really hope to see that fiber optic soon. For the size of this island and the amount of money that has moved through this place over the last few decades, we should've had the best infrastructure in the world...

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    • Truth (Original) says:

      Amen. The Government has really held up progress in Bermuda in this area. They have been wilfully blocking and stalling legislation that will allow carriers to offer bundled packages and thereby bringing better service to locals for a reduced price. I get so annoyed everytime I think about it.

      Its 2012 and we are happy for the remote possibility of getting 15 - 25Mbps. I was in London on a Hotel guest wifi network and it was faster than this.

      We should be embarrassed to be so far behind the curve.

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  12. More with less says:

    I hope all the people on here complaining about Cablevision have cancelled their services, otherwise the complaining does no good. You have choices here unlike with Belco. This is what I did after our cable internet kept having all sorts of issues they could never get sorted out. I switched back to dsl and haven't looked back or regretted it once. Their are other services out there. As a consumer, you must empower yourself if you expect the company to change the way they do business.

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  13. really says:

    Bermuda internet speeds quite frankly are TRASH. They really do need to get with the times. Bermuda's current fastest internet speed provided by logic is 10mb/s. I know in the UK and Europe they had speeds of 50mb/s and this was 5 years ago!!!! and in some other European countries have have speeds over 150mb/s and they pay far less than we do!! I currently have 8mb/s and i barely get that half the time. It sometimes takes forever to load videos on youtube it's so bad. I recently went to canada and the speed out there would loud a full HD 10 minute video on youtube in seconds and i'm sure the demand on the servers out there are higher. Bermuda really needs to get with the times. I'm tired of pay top dollar for outdated and trash service!!!..........another thing. Cablevison, what on earth is the point of offering 15mb/s and 25mb/s when the island faster internet speed provided by ISP's is only 10mb/s? Makes no sense.

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  14. onyoursidebda says:

    Your headline means: 15Mbps and 25Mbps. Big difference!

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  15. Born here Raised Away says:

    I'm with Northrock because I refuse to deal with BTC or Cablevision as their service is deplorable at best.

    Only issue I have with Northrock at the moment is their Wireless is limited to 4meg service yet they advise that for HD streaming, they recommend at minimum, 6meg *smdh*

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  16. David says:

    Well even the dialup speeds that I usually get in the evenings are better than tonight's yellow triangle. A fellow in Kingston or somewhere just told me they're working on it. Isn't it about time that these service providers start getting regulated?

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  17. OBA is just like romney says:

    This is ridiculous.... Anytime between 6 & 10 Cablevision is so slow its deplorable.

    That ish should be illegal. Anyone to fall for these speeds is a fool!

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  18. Roger says:

    My cablevision Internet is down now for the second time today. They provide a rubbish service, I notice nobody can be bothered to answer the phone on their 24 hour help line, even the overseas call center has caught laziness syndrome.

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  19. Roger says:

    Digicel is rubbish too, 24 hour assistance it says on their website but option three gets your call just cut off.

    Bermuda service providers are rubbish and liars.

    Has anybody experienced any good service in any area lately worth a mention?

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    • really... says:

      I've got my DSL with Northrock and for the most part I get what I pay for. Never had any issues and it just ticks along. I work from home (in the IT field) and the service is consistent. Any questions I've had have been answered quick. And no I dont work for Northrock or any ISP or carrier.

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      • Cinderella says:

        I love Northrock, been with them since the beginning - great Bermudians business with customer service like we deserve! Digicel is driven by foreign directors. Support Smart Bermudians!

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    • Moving and taking wow with says:

      WOW serves well and Logic is most helpful.

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  20. Roger says:

    Of course now I read the article about Transact, hopefully this is it and it will fix itself. Still doesn't excuse crappy
    Service though, at least a recorded message from
    CV or Digicel!

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