CableVision: Suffered Damage, 5 Crews Working

October 19, 2014

[Updated] Bermuda CableVision has confirmed they sustained extensive damage from Hurricane Gonzalo, and said they have five teams working across the island on the restoration process.

CEO Terry Roberson said, “We have now completed an assessment of our plant and, unfortunately, in some areas we sustained extensive damage from Hurricane Gonzalo.

“In areas that were not affected, we have found that service is restored as soon as the power is turned back on. Today, we have five teams working across the island to restore the main distribution plant and service drops to individual homes.

“We apologise to our customers for the inconvenience and thank them for their patience while we carry out post-hurricane restoration.”

For all our coverage of Hurricane Gonzalo click here, and for our live blog where we are bringing you continuous live coverage of Hurricane Gonzalo click here.

Update Oct 20, 4.53pm: Mr. Roberson said, “We continue to have five teams working across the island to restore the main distribution plant. Our teams are splicing more fibre optics to bring more of our subscribers online. I would like to thank our team who have worked non-stop for eight days since Tropical Storm Fay.

“I am very proud of their hard work to restore service back to our customers. We apologise to our customers for the inconvenience and thank them for their patience while we carry about post-hurricane restoration”

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  1. Warwick West says:

    Please advise which parishes received extensive damages. Still without cable and my power has been restored.

  2. AWESOME says:

    Thank you for FINALLY updating your customers on the status. Everyone understands the current situation but the lack of communication is extremely frustrating! Like Warwick West, are you able to clarify which areas are still affected and estimated time line for repairs?

    • PBanks says:

      They have a website, and a FB account, so they really could post some updates on those channels.

  3. Cranberry says:

    Cablevision has been awesome in our area – no interruption in service at all…

  4. Anne says:

    In Devonshire, ours has been out since TS Fay. Hopefully will be fixed soon.

  5. WDTROTT says:

    Will Cablevision prorate their monthly fee for the days their customers went without service? They prorate service, to the day when you first open an account, why can’t they do the same for loss of service?

  6. Warwick Resident says:

    My cable came back after Fay and then went out again on Wednesday evening. Power back on and still no cable and no updates until today from Cable Vision.

    I think I should be pro-rating my next payment to account for the days when I didn’t have service!

  7. Another Warwick Resident says:

    This has been the same message from Cablevision for days: there are five crews out working. Could they give us any idea of how they are progressing, how much more time they need? BELCO has been so good at updating customers with how many have been restored, where they are working, etc.; why can’t Cablevision do the same? Has anyone who lost Cablevision since Fay had it restored? We have no way of knowing.

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