CableVision Apologise For Portugal Game Glitch

June 16, 2014

[Updated] The Bermuda Broadcasting Company said they received complaints today [June 16] in reaction to an outage to CableVision subscribers tuned in to the Germany vs Portugal match.

The BBC said, “We note that this glitch originated from CableVision and not us at the Bermuda Broadcasting Company. WOW and Logic TV customers were not affected. CableVision today acknowledged their problem when contacted by BBC.”

The outage wasn’t the only disappointment for many local football fans, as Bermuda’s large contingent of Portugal supporters didn’t quite get the result they were hoping for, with Germany defeating Portugal 4-0.

Update 6.49pm: Bermuda CableVision CEO Terry Roberson said, “We can confirm that, with great regret, we had a bad card in one of our receivers, which resulted in a 15-minute outage during the World Cup game today.

“As soon as we became aware of the issue, one of our technicians drove straight to the plant and rectified the issue.

“We apologise to our customers for the inconvenience. Going forward, channel 402 is now live so that Bermuda CableVision customers can watch the World Cup games in High Definition as well.”

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Comments (25)

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  1. N/A says:

    Channel 402 doesnt work

  2. Beam me up sparky says:

    No 402 is not working !!!!

  3. Shag says:

    I must congratulate BBC on there coverage of the World Cup. So far the picture and sound quality are excellent. Hope they can keep it up

    • James Goodfellow says:

      Are you kidding? You can’t even see the numbers on the players shirts. Its’ a disgrace that we continue to be held to ransom by the BBC during these great events.
      The sooner the BBC disappears into Bermuda TV oblivion the better.

      • haha says:

        I agree….stuck in the stone ages. Can’t even do nothing about it either! SMH! Give me my money back!

  4. Watcher says:

    No Cablevision, it is NOT on 402!!

  5. Eastern Mariner says:

    Its playing on 402 on my television, despite it not being a HD television. LOL

  6. HD says:

    You do know you need an HD cable box or Tivo or the like…..
    I’m getting a great HD picture on 402. Much clearer than BBC’s fuzz. I never understood how BBC could degrade a signal so badly.

    • Enforcer says:

      The signal passes through Cablevision so if they can get a HD signal for those that have HD boxes, then unfortunately those that don’t have the boxes will always get analog quality. BTW I have an analog box and the picture is beautiful on my Samsung 55, better than Fox when the picture is always too big for the screen during sporting events cant blame BBC for that!

      • Unearthed says:

        Channel 402 does not have the same HD quality as the other native Cablevision HD channels. Plus the frame rate is considerably lower as the video stutters especially when there is a lot of action.

        • Steve Davis says:

          it is hurting my eyes and giving me a headache. It is a health hazard to subject people to this.

  7. With all them licks Portugal were taken I’m glad the game went off air on Cable Vision…I couldn’t take it any longer :-(

  8. just saying says:

    Thank goodness or satellite…

  9. Gabbs says:

    You need a HD box to get 402

  10. sandgrownan says:

    Portugal sucked. 4-0…

    • MAKE MY DAY says:

      And… Ronaldo SUCKS!!!! What an OVERPAID and OVERRATED *Clown* he was today!!!

      The final will be between BRAZIL and Germany or Holland!!! The Spanish, Limeys and everyone else can also go home!!!

      Brazil will thump the Chihuahua’s (Mexico) today by at least 3 /4 goals!!!

    • X man says:

      You can rest assure that there was no noisey celebration road traffic parade this year from the Portugese Fans.
      I believe that the Portugese Team is overated anyway. — go get your rest!

  11. MAKE MY DAY says:

    Thank God I do NOT have to deal with ALL this continual nonsense in BDA – especially when it comes to the *World Cup* and Olympics etc!!!

    I get EVERY game FREE in the States on ESPN and ABC!!!

  12. Dish says:

    Be INDEPENDENT!!!! Get a Satellite. Beautifull coverage all in HD

  13. HEY DIS BIE HERE says:

    Portugal should apologize to docksiders for that awful score

  14. Islander says:

    Most countries you can get HD wit a simple antenna.

  15. Truth is killin' me... says:

    Portugal are captainless. Ronaldo is a good player but when his team goes down he sulks instead of being a leader like Figo back in the day. Ronaldo cries and whines. Don’t get me wrong, Ronaldo is a good player but his and Pepe’s EGOS do a lot of damage to the team. Pepe should have walked away instead of picking a fight. Portugal is a mediocre team!

    • MAKE MY DAY says:

      ****BINGO****…..The world’s most overpriced and overrated *whiner*!!!