BTC Reports Minimal Damage Following Joaquin

October 5, 2015

BTC have reported minimal disruption to service following Hurricane Joaquin with only isolated issues caused by damage to some overhead cables.

A spokesperson said, “Like sister company Digicel, BTC is expecting full service recovery to normal levels today [Oct 5].

“BTC’s care experts at St. John’s call center have received few calls above normal from customers with the field engineer experts having scrambled early Monday morning island wide to identify and resolve issues promptly.

“Detailed assessments are ongoing for any subsequent risks, such as damage to power cabinets, with emergency generators on standby to ensure there is no later interruption to network services.

“BTC continues to work alongside Belco to aid restoration of power affecting shared services and to complete additional preventive maintenance. This will require some temporary power shut downs to ensure safe working conditions and BTC customers should be advised these planned outages will result in limited ongoing network disruption.”

Robin Seale, CEO of Digicel & BTC commented: “With over a hundred years of experience delivering communications for Bermuda, the BTC team are well versed in the impact of heavy weather and how to make sure things keep running.

“We are extremely pleased to report very minor damage thus far and would like to thank our hardworking staff for the dedication that they have shown in preparation for and rapid response following Joaquin. This time around we have been boosted by being able to pool resources across BTC and Digicel as well as having a joined up plan with the excellent team at Belco to restore any power outages.”

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