One Communications Cyber Safety Advisory

August 14, 2018

One Communications said they “would like to remind the public to exercise caution when receiving emails and/or phone calls requesting personal information.”

“A number of suspicious individuals posing as representatives under former company names, Logic and Northrock, have persisted in their attempts to commit fraud. If contacted, customers and the general public are advised not to provide any personal information or remote access to your computer,” the company said.

One Communications August 2018 TC

“Tackling cybercrime is an ongoing challenge. Please be assured that One Communications does not share your contact information [e.g. email address or phone number on file] with these third parties.

“The company is taking this opportunity to reiterate the importance of taking precautions when accessing the internet and sharing personal information.

“If contacted by phone, customers are advised not to provide personal information. Instead, note:

  • The date and time of the phone call
  • The name of the caller
  • The phone number displayed
  • Any other distinct information that might be gathered during the interaction

“Receiving a questionable email, the following steps should be undertaken:

  • “Double check to see if the sender is a known contact. If in doubt, do not click any links or file attachments. Customers are advised to delete any suspicious message.
  • “As a matter of ongoing security, customers should check their password strength. Use at least 8 characters, include numbers and special characters [i.e. @, #, $].

“In the event account changes are needed, One Communications encourage you to directly contact the Customer Care team by phone at 700-7000 for mobile services, 700-7100 for TV and internet services, or in person at any of our three store locations across the island.

“As a final step in this ongoing battle against cybercrime, the public is strongly encouraged to report instances of fraud or attempted fraud to the Bermuda Police Service by dialing 247-1757 or by email to”

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