Visitor Services Centre Opens In St. George’s

April 16, 2019

Tourism & Transport Minister Zane DeSilva officially opened a new Visitor Services Centre in St. George, at 25 York Street on Monday [April 15].

A spokesperson said, “The facility is full of useful visitor information on tourism attractions and events in the east end and island-wide, as well as Bermuda-branded retail items.

“It’s staffed by a passionate team of certified tourism ambassadors and is open Monday to Saturday 10am to 4pm.”

St. George Town Crier David Frith joined Minister DeSilva, Jakai Franks, operations manager of the island’s Visitor Service Centres and Karla Lacey, COO of the Bermuda Tourism Authority, for Monday’s ribbon cutting ceremony.

Visitor Services Centre Bermuda April 2019 (1)

Minister DeSilva said, “Today marks the official opening of the new St. George’s Visitor Services Centre.

“I would like to express my sincere appreciation to all those involved in making this happen. Without your contributions, this would not have been possible.

“St. Georges is Bermuda’s first capital and home of Discovery Bay Beach, known locally as Fort St. Catherine Beach, where the first colonists landed ashore. Stemming from that landing, and held within these 2.5 square miles, lives a rich vibrant history that led to St. Georges receiving the distinction of becoming a UNESCO World Heritage Site.

Visitor Services Centre Bermuda April 2019 (2)

“St. Georges is also one of the best places in Bermuda to spend the day wandering through the town, shopping at locally owned businesses, visiting the beach, and mingling with the locals.

“One of the biggest challenges that has faced the Town of St. Georges, is how to share the wealth of information and activities in and about the Old Towne with our visitors.

“As part of the Bermuda Tourism Authority’s strategic approach to improve visitor satisfaction and provide a seamless information resource, it immediately became clear that a new visitor information and services centre was needed for St. Georges. We needed a location with the necessary technology and features, while maintaining the Old Towne’s architectural charm. We needed a location that was more aligned with our younger, fresher Bermuda brand.

Visitor Services Centre Bermuda April 2019 (3)

“To that end, I am pleased to present to you the new Visitor Services Centre or VSC. Our visitors now have a central location in the heart of St. Georges, to learn about the history of St. Georges and to plan and book their personalized Bermuda experience. The new VSC will encourage visitor spending and enhance awareness of the incredible experiences available in the east end and across Bermuda.

“Available in the new VSC is video advertising, online booking and touch screen kiosks that provide our visitors the technology tools to seamlessly connect and access information about Bermuda.

“The opening of this VSC is of the upmost importance to people and businesses in the Town of St. Georges and Bermuda, as it provides a place where our visitors can discover all that is on offer and make purchases or reservations with the touch of a button. This personalization and ability to connect with local vendors drives greater visitor spending.

Visitor Services Centre Bermuda April 2019 (4)

“Since the opening of the Dockyard Visitor Services Centre, visitor satisfaction levels has seen a marked improvement.

“It is anticipated that with the opening of this new St. George’s location, The Old Town will have the same positive experience.

“Our visitors are important to us, and the addition of this new Visitor Service Center will further enhance our service offerings in St. George’s, leading to improved visitor satisfaction levels, repeat visits to Bermuda and will support our tourism industry on a continued path of growth.“

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Comments (11)

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  1. Eve says:

    Nice that St. Georges has store with Bermudaful clothing that visitors can show off when they return home BUT what is BTA doing to ensure more visitors get to St. Georges?? BTA gives out hundreds of free trips to “internet influencers”, how many get to St. Georges? Besides the NCL ferry from Dockyard, how are other visitors getting to St. Georges? BTA needs to take most of the responsibility for getting more visitors to St. Georges!

    • One Who Escaped says:

      St. Georges already has fantastic stores that sell clothing and gift items. It’s not governments job to do that. They are taking business away from the town merchants, not helping them at all, you’re right.

    • Malachi says:

      ..there is a daily Government ferry service from Dockyard to St. George on Monday, Wednesday and Thursday. There are four trips per day in each direction.

  2. puzzled says:

    I used to live upstairs many years ago.

  3. Moving a information hub off of Kings Square to the main narrow road. Moving rental income from the Corporation to the private sector. To bad the photographers didn’t back up a little to catch a glimpse of the 3.5 million dollar renovated Police Station that was never opened after all that money and labor was spent. So this summer when visiting the old town please slow down.

  4. Slippage says:

    The ‘Old Town’really does not have a lot to offer visitors. The restaurants are horribly expensive ($16 for a fishcake!) and the attractions are pretty sad. Stocks? Replica of the Sea Venture? Ducking stool? That’s it?

    You are in and out in 20 minutes.

    • Slippage, the Town of St. George has a lot to offer. The History of North America cannot be told without the mentioning of St.George. With this Government removing the Townships infrastructure it had to work with; working bridges that killed marine tourism and made families redundant. Removing the only voluntary Fire Dept., Spent countless millions on renovating the Police Station, knowing it would never open. Shutting down a working Golf course and displacing more working families not to mention abandoning all 18 holes and allowed it to become hideous not only to our tourists but locals alike. Now this Government comes to St. George and says you don’t need a Corporation. So you see Slippage the fact the Town still managed to survive with both hands tied behind it’s back and one eye poked out this Corporation musters on.

  5. St.George's Passport and Immigration Control says:

    One in the Square,one opposite the old Police Station,dont forget the Heritage Centre.


    • Correction, the VIC on the square was moved to the new location on the main road. This is run by BTA. The World Heritage Center is a separate entity all together. Woke up

  6. One Who Escaped says:

    It’s disgraceful that a government tourism info centred would have retail items that compete with the local businesses. Aren’t they supposed to support tourist focused business rather than taking business away from them? Idiots.

  7. Grad says:

    Glad this is being done. Now the drug dealers will not be sitting out their anymore. I hope they clean up all of St. George’s and Gates Fort too.. to much drug dealers selling openly in public and drug users throughout St. George’s and all down the channel and Gates