Phillips To Host Free LinkedIn Masterclass
In a rapidly changing work environment, mastering professional skills is now more crucial than ever and one person aiming to help local organisations define and uphold this professionalism is Lorene Phillips.
Bermuda-based Etiquette Expert, affiliated with the British School of Excellence, Mrs Phillips is a dedicated Professional Development Consultant committed to equipping professionals with the essential behaviors and skills needed to excel in their roles.
Speaking to Bernews about her free upcoming event – the LinkedIn Mini-Masterclass on ‘Navigating Professionalism in Today’s Hybrid Workplace’ happening on Wednesday at 12:30pm, Ms Phillips tells us why effective communication, respectful behavior, and the art of networking are all necessary skills for professionals in today’s office environment.
Q: According to a survey by Resume Builder, over 60% of US employees are projected to require specialised training in soft skills and business etiquette by the end of 2024. Can you shed light on the reasons behind this growing demand for professional training?
A: Well, the pandemic has had a significant impact on our work lives, especially for those who started their careers during that period. Gen Z professionals, for instance, had to adapt quickly to remote work and online meetings. As a result, many of them need additional support to develop proper business social skills. Moreover, even older generations have found themselves needing to relearn appropriate virtual etiquette after becoming rusty due to the lack of in-person interactions during the pandemic.
Q: So, who can provide this kind of training?
A: Professionals specializing in business etiquette, like me, have stepped up to fill this need. Our job is to teach people of all ages and industries how to conduct themselves in online meetings, such as giving appropriate feedback, remembering names, and making proper introductions. We also provide guidance on in-person meetings, covering areas like networking skills, small talk, business attire, and making a good first impression with a quality handshake.
Q: It seems like there’s a role for etiquette training in today’s workplace. Can you explain why?
A: Absolutely. As we transition to the new normal of hybrid workplaces, many companies have recognized the importance of professional etiquette training. It has become a standard part of onboarding new employees and a vital component of retraining experienced employees. By maintaining a high standard of conduct and professionalism, companies are ensuring a respectful and professional environment for all. Etiquette training also reinforces basic office rules, such as lunchroom etiquette, which may seem minor but can significantly impact the office environment.
Q: Can you give us an example of how these skills are necessary?
A: Think about those working behind the scenes with professional colleagues and peers. Over the past couple of years, as people embraced working from home, some of these skills have been neglected, leading to a decline in professionalism. Successful organizations understand that employees must continuously develop these skills to help their company stand out and foster strong internal relationships.
Q: You are hosting a free LinkedIn Mini-Masterclass, what can participants learn from that and how do they register?
A: Yes, I’m hosting a free LinkedIn Mini-Masterclass titled “Navigating Professionalism in Today’s Hybrid Workplace,” in partnership with the British School of Excellence. The presentation will take place this Wednesday [March 20th] at 12:30 pm AST. Alongside me will be Philip Sykes, a leading etiquette expert from The British School of Excellence in London. We’ll be discussing essential skills for the hybrid workplace, with the aim of helping professionals navigate the evolving workplace with greater confidence and ease. To register, simply visit here.
