[Updated: Issue resolved] An issue with routers in New York has temporarily knocked the Transact internet service offline this evening, and the Company said that engineers are working to resolve the issue.
A statement from the Company said: “Transact internet service is currently offline due to power supply interruptions affecting our routers in New York caused by Hurricane Sandy. Engineers have been on site for some time now and are working to resolve asap. Updates to follow. We are very sorry for any inconvenience this may be causing and thank our customers for their patience.”
As Hurricane Sandy barreled towards the East Coast, concern had been expressed that the storm may affect data centers, and could potentially spark outages that would have a widespread effect. Two days after Hurricane Sandy hit, power and communications outages are continuing to be a concern in some parts of the East Coast.
Verizon posted a photo online today showing their lobby in Manhattan completely flooded, while Computer World reports that the outages have affected all four major wireless carriers — Verizon Wireless, AT&T, Sprint & T-Mobile — to the point people in New York have been seen lining up at payphones to make calls.
Update #1: The problem was resolved by approximately 1.30am.
Update #2: An email sent out to customers follows below
Dear Valued Transact Customer:
We greatly value your business and therefore wish you to provide you with a report on the service interruption that occurred last night in addition to our plans to best prevent this from occurring in the future.
Our data centre in Manhattan, New York experienced power loss due to a facilities generator fault from 7:22pm on October 31 through to 1:09am November 1st. The data centre had been running on reserve power supply since Monday, October 28th due to Hurricane Sandy disabling the main electrical feed.
Engineers worked as quickly as possible to restore power and the generators serving our data centre are back up and running. Main power restoration to the data centre is in progress after the devastation of hurricane Sandy. Migration off generator power will occur at that time.
Transact are in the process of migrating equipment into a new facility in New York in addition to a new Miami location in order to help decrease the potential of similar issues occurring in the future.
We greatly appreciate your patience and understanding and once again thank you for choosing Transact as your internet service provider.
Transact and Digicel Management Team