Digicel Restoration Surpasses 90% Capacity

October 20, 2014

Digicel said that a considerable amount of progress was made today [Oct 20] with coverage up and beyond 90% and data services improved for the majority of its customers. At close of business today, the company saw several sites back online in parishes including but not limited to Hamilton, Southampton, Somerset, Paget and St. George’s.

Alistair Beak, CEO of Digicel Bermuda says; “After focusing on the eastern end of Bermuda yesterday our attention shifted to the West today where customers there should have noticed a big difference in the areas mentioned. Undoubtedly the speed of network repairs was greatly accelerated given the additional riggers and engineers who landed yesterday afternoon and were immediately deployed to assist. At this rate, we expect to return to 100% by the end of week as planned.

“Today’s biggest achievement was the complete rebuild of a site in Southampton, which was destroyed beyond repair after being battered by both Tropical Storm Fay and Hurricane Gonzalo. Another highlight that customers will have noticed is increased data speeds across the island as a result of repairs made to key transmission links.”

Although Digicel’s home Internet service was unaffected by the storms, the company understands that local loop providers have not fully recovered making it difficult for many if its customers to access the Internet at home.

Mr. Beak adds; “We’d like to remind Digicel’s mobile customers of the ability to tether their data plan for use as a Wi-Fi- hotspot, which simply means you can connect a tablet or laptop to your smartphone’s data plan and get Internet access via Wi-Fi on any device anywhere. We’ve posted details and a couple of YouTube links to the Digicel In Bermuda Facebook page as well as Twitter via @DigicelBermuda with instructions on how to setup Android and iPhone smartphones in this way.

“Digicel is most appreciative of the positive feedback received during the network restoration period and are grateful for those customers who are requesting address of specific locations across the island which are currently experiencing intermittent service. We certainly appreciate the patience received thus far and are working diligently with all of our customers in mind. Please note that local Customer Care continues via 500-5000,” ends Alistair Beak.

For all our coverage of Tropical Storm Fay click here, for all our coverage of Hurricane Gonzalo click here, and for our live blog covering both Gonzalo and Fay click here.

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Comments (4)

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  1. Me says:

    Thank you for the update & efforts

  2. mike says:

    “We’d like to remind Digicel’s mobile customers of the ability to tether their data plan for use as a Wi-Fi- hotspot, which simply means you can connect a tablet or laptop to your smartphone’s data plan and get Internet access via Wi-Fi on any device anywhere.”

    Just don’t go over you data cap and ber charged an arm and a leg.

    • not*TT says:

      I was going to say the same! Overall, good work Digicel

  3. Cow Polly says:

    You missed off Bailey’s Bay in the Eastern end……… please come back!

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