Hamilton Bus Kiosk “Closed Until Further Notice”

July 7, 2016

[Updated] The Bus Kiosk at the Central Terminal on Washington Street in Hamilton is “temporarily closed until further notice,” the Department of Public Transportation said today.

“In the interim, tickets and passes may be purchased at the Ferry Terminal or any post office,” a spokesperson said.

“The DPT apologises for any inconvenience to its valued customers, but noted that work is continuing to rectify the problem.”

We have asked the DPT for clarification on why it is closed and will update as able.

Update 2.49pm: In response to our query, the DPT said, “The Kiosk is closed due to a strong smell coming from the second level of the building. Works & Engineering are working on the problem.”

Update July 8, 4.10pm: The DPT said, “The Department of Public Transportation bus kiosk at Central Terminal on Washington Street in Hamilton remains temporarily closed until further notice, with work continuing on the structure.

“Tickets and tokens may be purchased from the Marine & Ports Ferry Terminal daily and from the Hamilton General Post Office Monday to Friday. An update on the closure will be released when available.

“In addition, DPT has advised that lost items may be collected from DPT offices on Palmetto Road, Devonshire. Uncollected items will be disposed of Friday, July 15th.”

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Comments (53)

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  1. Cathy says:

    So tourists will arrive at the Bus Terminal and then have to trudge across town to buy a ticket and then trudge back across town in this heat to hopefully catch a bus? Really what are we thinking about – certainly not our tourists. Let them ride for free until the problem is fixed.

    • RME says:

      “In the interim, tickets and passes may be purchased at the Ferry Terminal or any post office,” a spokesperson said.

      There is a post office ONE BLOCK AWAY from the bus terminal for them to purchase tickets and get right back. Not the as convenient of course, but not that far. Hardly what I call “trudge back across town”. What were YOU thinking Cathy? You must be married to Triangle Drifter.

      • Kathy says:

        Not in the heat! I’d like to see you arrive to catch a bus and find out you have to go back to the post office for the ticket and by the time you come back your bus is GONE!

        Can’t they open a temporary kiosk outside the building at the bus terminal for the convenience of tourists? Come on people, these tourists are precious these days!

    • Truth says:

      Sell tickets outside. No a/c? Suck it up butter cup. This is absolutely disgusting. So tired of the government system…privatize.

      • Kathy says:

        YES, privatize please! Plenty of people who wanna work and can provide QUALITY service to our tourists!

        • Its me again says:

          Who said the kiosk operator doesnt want to work?

    • Paul Revere says:

      Why is this always about the tourists. What the HELL is wrong with you. What about the every day Bermudian who catches the bus.
      Must evrything always be about the tourist?
      I’m sure you have been inconvenienced at one time or another in your travels.

      • Catherine Dalziel says:

        The everyday Bermudian who catches the bus will usually have a pass or tickets to hand.

      • Kathy says:

        Tourists AND Bermudians alike – it is unacceptable for BOTH and a kiosk outside should be opened immediately!

      • Jus' Wonderin' says:

        Because tourists are our bread and butter…we’ll always be here. If you don’t get that than you’re just as bad as TD!

      • Not exactly says:

        Locals who use the bus are also more likely to buy tickets in bulk or monthly passes. Tourists are more likely to use the bus as a one off solution.

    • Anybody home says:

      And don’t forget to mention that the ferry terminal doesn’t accept credit cards

  2. PBanks says:

    Again? Goodness.

    • Whistling Frog says:

      There’s a smell in the upper level but the lower level is closed… Couldn’t you sell the tickets from a stationary bus that can be parked at the terminal until then? or use the police’s big mobile office for the time needed…

      • Its me again says:

        Good suggestion. I think using the police mobile station is a great idea.

        • Ride says:

          Really, people. It is a mobile command centre; not a ticket kiosk.

  3. archy says:

    I’m glad you;ve asked why it is closing – but it should be stated in the first place. Time and time again this happens with no explanation to the public who are the ones inconvenienced.

  4. Triangle Drifter says:

    Bus tickets cannot be bought at the bus terminal. Imagine that! You have to walk to the ferry terminal or take a taxi to a post office to buy bus passes.

    Only in Bermuda.

    • Legalgal says:

      Perhaps just close Bermuda to tourists. Why inconvenience them like this? Or they could put someone at a table next to the kiosk with a handheld to sell tickets etc. Or let those poor souls travel free until the problem is fixed.

    • RME says:

      “In the interim, tickets and passes may be purchased at the Ferry Terminal or any post office,” a spokesperson said.

      You realize there is a post office ONE BLOCK AWAY, right? Hardly “across town”.

      You aren’t happy unless you are complaining TD.

      • Kathy says:

        ONE BLOCK AWAY!! – it is way down past the Marketplace or way down by Reid Street – this is too far when you arrive at the stop, your bus is waiting, but you can’t get on because you have to go back and buy a ticket. Too hot in the summer for this nonsense! What about people with small children? What about the every day passenger who might be elderly?

        Think before you speak! It is just PLAIN INCONVENIENT!

      • Common Sense says:

        I have to wonder if RME has thought about just how tourists are going to find out about where bus tickets are going to be sold. Us locals usually read Bernews or other media, but how will visitors know? And even if a notice is posted at the terminal, chances are our visitors will not know where the Post Office is located.

        Yes, they can ask for directions but if they have a bus schedule they are more than likely arriving just a few minutes before their bus departs and may not be able to make it to the Post Office and back.

        Like it or not, this is not at all good for tourists. I sure hope the problem is solved quickly because this is not a good situation!

  5. Rada Gast says:

    “a bad smell”. Seriously?

    • Legalgal says:

      There is a bad smell. This stinks.

      • JohnBoy says:

        It smells like what THE ROCK is cookin’!

  6. RebeLutionary says:

    Automate this. Like Metro cards in NYC.

    • PBanks says:

      Since Day 1. Money went to buying those big monitors that now sit idle and in disrepair, but they didn’t think of having some machines in place to dispense tokens/tickets/passes.

    • Triangle Drifter says:

      Or Atlanta. The machines don’t care about smell.

    • Raised on Ginger Beer says:

      I agree to have some automated machines to purchase bus fare. But having just come back from New York City and travelling on the subways, sometimes it is definitely better to have an actual human to talk to when you don’t know where your going.

  7. Jus' Wonderin' says:

    Someone clogged the toilet again smh….

  8. mmm says:

    It is possible to set up the same type of ticket booth as they have at the Annual Exhibition and at football games, it is simply a matter of who cont acts who for suggestions. Even inside of City Hall, are we gonna say that various technologies need to be in place. Why should one have to walk 7 minutes to the nearest post office in the blazing hot sun, and race back to catch a bus, possibly carrying shopping bags. This is about the fourth time the ticket booth has been closed, and I see the many, many tourists at the bus terminal daily. All transportation systems experience delays, overcrowd ing mechanical break-downs, work stoppages…so we are accepting of some si tuations. Dont we step it up a notch or two when Cup Match is held in a few weeks, so let,s get a ticket booth in place with security.

  9. SpiritofBermuda says:

    For cruise ship passengers: set up a Public Transportation Kiosk in the arrivals terminal at Dockyard. Employee can be inside out of hot sun and passengers can be notified where to purchase transportation tickets or passes before leaving the ships.
    Locals should be able to approach a kiosk at City Hall to purchase their tickets.
    In the past I have tried to purchase books of tickets at the Ferry Terminal in Hamilton to be told to go to Bus Station! Not too tough on me, I am a healthy Type 1 Diabetic (54 years of the disease) and don’t mind walking to help keep my sugars in line and never know who I will see along the way. I realize the Ferry Terminal will have to be stocked for ticket sales and will work. Everyone visiting the Island will need to be notified on entering the island that should they be in need of Public Transportation Tickets where they can purchase them.
    Might even suggest that while waiting to pass through Immigration (the wait can be long) that they be informed of this change until the problem is resolved.
    Just my ideas, no need to respond why they may not work.

    • Say Whaat? says:

      The tourists in Dockyard already have kiosks. You obviously don’t use public transportation anymore.

    • bee says:

      How about somebody get off their fat behind and set up a desk ON THE SHIP! selling tokens and whatever else.

  10. Truth is killin' me... says:

    The brains are nowhere to be seen!

  11. Terry says:

    This is about incompetence in government; not the MP’s per sey.

    These fools make more than all the general public combined.

    To them it’s just ‘Thank Gov it’s Thursday’.

    Bermuda is f#@%ed until these heads really roll.

  12. drunken ursula says:

    bad smell.. its more likely those smelly people that at the bus station all day sitting on the benches I know as I catch the bus every Friday afternoon, rain blow or shine they even have guy that gets their coffee n snacks its need to stop. All these activities for seniors they rather spend time there.. shame! The Mayor of Hamilton needs to address this situation a.s.a.p.

  13. St George's Girl says:

    OMG. Have a desk and shift system outside the booth or nearby. Seriously?! – not selling bus tokens at the terminal. Outrageous!!

  14. Ed Case says:

    Somebody didn’t say good mornin, so quite understandable.

  15. Point boy says:

    It’s called work! If I stopped working every time I (smelled something funny)..

    It must be nice to have job security. While everyone else is looking for scraps.

  16. Just Being Real! says:

    Bermuda bus service is a JOKE! Busses are trash,the don’t show up on time … & don’t run often enough especially in the SUMMER!

  17. Just Being Real! says:


  18. joank says:

    Disgusting that this is the only alternative! Where r the smarts? Come on! The public should be able to purchase tickets/tokens at that bus terminal. Do something sensable please!

  19. Such my teeth says:

    Not just visitors are suffering but locals are to. For a person like me that don’t catch the bus or ferry on a regular will have to walk all over town just to purchase tokens or tickets.

  20. Um Um Like says:

    What does it smell like? Bull&#*t?

    • contours says:

      smells like the unions getting involved

  21. Ed Case says:

    Taxi service is legendary for how bad it is, bus service getting worse by the week, no rentacars. Does Bermuda want to be in the tourist business?

  22. Preview says:

    Looks to me like there’s a ghost in the machine. We will reap what we sow.

  23. Kathy says:

    Automated ticket vending machines, please??? The service MUST be improved! This is unacceptable for the everyday passenger, tourists, people with children and the elderly! Are we providing a service or should we shut it down altogether?

  24. Davie Kerr says:

    Let me get this straight. The bus ticket sales kiosk at the bus terminal has been temporarily closed because of a bad smell somewhere in the area, right? Would it not then be halfway sensible to open a temporary kiosk as close to the bus terminal as possible, maybe even inside City Hall which is right next door? Of course it would!
    Seriously, PTB and Corporation, get your acts together: it’s not really rocket science, is it?

  25. bee says:

    You know what they should do add a fraction of a % on to arrival/departure tax AND on to land tax and make public transportation free. Problem solved. You’re welcome.

  26. Terry says:

    Speaking of Bus Service, I just pulled up the Port Bermuda Web Cam……………………………..

    12.35 pm 8th July.

    The tourist are everywhere and still streaming of the Breakaway. Lined up and waiting.
    Thousands of them.

    No wonder Bermuda is screwed.

  27. Limey says:

    Why not sell them online and use electronic tickets….

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